Kyle Kotch

Experience

• 

  Software Consulting Services

  Jun 2006 - May 2009

  Software Development Intern

  I played a lead role in the development of a new business intelligence system. I also worked on small teams developing solutions for customers ranging from newspaper ad management systems to accounting and proposal generators.

• 

  Nuance Communications

  Jun 2009 - Mar 2022

  Expand, innovate and enable success both on my accounts/projects as well as with my team. Continue managing large enterprise accounts while also mentoring and helping my team of account and project managers grow their careers and achieve success. In this role, I am taking on more leadership within Nuance as well as within my project teams. I have been primarily Project Managing large enterprise accounts with a focus on innovative technical deliveries. Internally, I have maintained a focus on resource allocations, new resourcing models and professional development of interns, contractors and new team members. I continue to advance from my previous position at Nuance in this role while engaging with customers and the company at a higher level. Lead development teams for medium to large enterprise customer service applications in the telephony and mobile space. Manage projects to ensure that they are delivered on time, to budget and with high quality. In this role I lead the technical side of the SDLC for our custom voice recognition phone systems. I also work as a developer on new, emerging technologies involving voice recognition in the mobile space.

  • Sr. Manager - Professional Services

    Dec 2021 - Mar 2022

  • Manager - Professional Services

    Jan 2020 - Dec 2021

  • Principal Technical Consultant

    Mar 2016 - Jan 2020

  • Sr. Software Engineer

    May 2013 - Mar 2016

  • Software Engineer

    Jun 2009 - May 2013
• 

  Microsoft

  Mar 2022 - Mar 2025

  Re-envision customer experiences leveraging GenAI copilots to fuel customer satisfaction, issue resolution and productivity. Continuing the mission of delivering best in class conversational AI for enterprises as part of the Microsoft family.

  • Principal Manager, Consulting Project Management - Customer Experience Applications

    Sept 2024 - Mar 2025

  • Manager, Consulting Project Management - Microsoft AI Contact Center Solutions Group

    Aug 2023 - Sept 2024

  • Sr. Manager - Nuance Conversational AI Professional Services

    Mar 2022 - Aug 2023
• 

  HCLTech

  Mar 2025 - now

  Practice Director - AI Contact Center Solutions