Experience

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  Target

  Jun 2008 - Dec 2013

  -Supervised a team of 30, ensuring compliance with policies and facilitating employee development; concurrently, creating a well-balanced and high performing team that was consistently recognized as #1 in the district. -Drove sales through Target’s credit card program, consistently surpassing quota, as evidenced by being awarded top performing supervisor in the store three years in a row.-Designed a reporting spreadsheet that automatically calculated metrics with month over month comparisons: analyzed data for performance reviews, relocation proposals, and terminations.-Conducted new hire orientations and training, explaining benefits, guidelines, and procedures, thereby increasing employee understanding and satisfaction while maintaining a positive work environment. Show less

  • Front End Supervisor

    Jan 2010 - Dec 2013

  • Signing Operations Specialist & Presentation

    Jun 2008 - Jan 2010
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  Verizon

  Dec 2013 - now

  -Supports a broad range of activities across marketing strategy, launch, and lifecycle management for key products in the Verizon portfolio.-Analyzes industry trends, competitive landscape, and growth opportunities to identify customer pain points and help shape consumer product strategy. -Identifies and initiates market research required to round out available market data. -Works collaboratively across business, technical, and other relevant stakeholders to drive new growth and engagement opportunities. -Writes business cases to support product plans. Show less -Demonstrated an ability to overcome objections in a convincing manner while receiving outstanding customer feedback, as proven by being awarded #1 in customer satisfaction for Central California in 2017. -Worked closely with Store Managers and Trainers on a regular basis to ensure the proper implementation of product knowledge and selling techniques while creating more effective best practices. -Established competitive strategies for strengthening relationships with SMB accounts by analyzing trends and comparing data from multiple sources.-Leveraged a strong technical background to creatively incorporate emerging technologies into businesses.-Compiled data for spreadsheets that captured key metrics used in creating mail merge templates with MS Office or G Suite; thus, generating personalized messages for existing and prospective customers.-Improved productivity by managing multiple projects around receiving, distributing, and ordering inventory; reduced inventory room searches by upwards of 25%. Show less -Utilized refined communication skills to clearly and concisely communicate complex information, tailor solutions and consistently surpass sales quota.-Developed a strong ability to troubleshoot devices, network issues, and billing concerns by being adaptable in a fast-moving environment and focusing on solving current and anticipated needs. -In charge of employee engagement and communication programs that creatively increased employee morale; such as contests, off-sites, team building activities, and employee recognition. -Won multiple top representative awards for both monthly and yearly performance; qualified to compete in the 2015 Rockstar Extreme Grand Finale sponsored by Samsung. Show less

  • Marketing - Sr Manager

    Jan 2023 - now

  • Manager - Product Marketing

    Aug 2021 - Jan 2023

  • Senior Analyst - Product Management / Development

    Aug 2020 - Aug 2021

  • Sales Specialist

    Aug 2016 - Aug 2020

  • Customer Service Representative

    Dec 2013 - Aug 2016