Experience

• 

  Osu department of recsports

  Apr 2007 - Mar 2011

  Lifeguard
• 

  University directories

  May 2010 - Sept 2010

  Sales team leader
• 

  Target

  Mar 2011 - May 2013

  Executive team leader

  Manage guest experience and apparel departments for a Target store. Organize team members to accomplish goals regarding credit card sales, apparel merchandising, and guest survey metrics.

• 

  Gap inc.

  Aug 2013 - Oct 2015

  Assistant manager

  I'm responsible for Customer Experience in a retail location. I hire, train, and manage sales associates, promote loyalty through our brand credit program, and drive sales through coaching and clear verbal communication.

• 

  Iterate marketing

  Oct 2015 - Aug 2018

  Lead the search engine marketing department to drive return on investment and develop our paid skills as an agency. Creation and implementation of digital marketing strategy for small to medium sized businesses, client relations, and account management.

  • SEM Team Lead

    Nov 2017 - Aug 2018

  • SEM Strategist

    Oct 2015 - Nov 2017
• 

  Obility

  Aug 2018 - now

  Establish strong relationships and drive results with enterprise level clients while leading the departmental initiative to cater to the needs of these larger organizations. Act as the main point of contact and an advocate for some of our biggest clients to set and achieve their business goals. Drive results for clients through project management, communication, goal setting, and strategy development.

  • Senior Enterprise Customer Success Manager

    Jan 2023 - now

  • Senior Customer Success Manager

    Feb 2022 - Jan 2023

  • Customer Success Manager

    Aug 2018 - Feb 2022