Fábio Adriano Dos Santos

Experience

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  IBM

  Aug 2002 - Jul 2017

  • Responsible for managing gloval infrastructure projects, including migrating servers to VMWare (P2V) or Cloud. • Work on the implementation IT Service Management tool - Service Now, testing and suggesting improvements processes for the service catalog, configuration management and change management, such as create templates and technical documentation to improve the quality to the tickets and changes, reduce rejects and reworks for lack of information. • Responsible for change management, raise and checks, mitigating risks and participating in change committees to ensure low risks and impacts.• Responsible for identifying improvement points in processes and technical documentation to optimize and deliver projects to meet the customer´s expectations.• Responsible to create a Visual Board and implemente processes using agile Kanban methodology, improving controls for the project delivery and backlog activities.• Responsible for the projects to refresh servers, creating new servers and retired old servers in data centers around the world.Customer: Dow Chemical. Show less • Responsible to ensure services delivery contracted within the service levels (SLA).• Leading the internal and external teams to ensure IT projects and IT services are delivered with quality and deadline agreed.• Strong relationship and quality communication plan with the stakeholders.• Understand the business customer, identyfing improvement opportunities and contract growth.• Priorization and scheduling of relevant incidentes and problems, to ensure proactive action and reduce impacts in the operation.• Create and managing Services Catalog.• Control backlogs for incidentes, requests and changes.• Responsible by capacity management, availability and business continuity plans through metrics, meetings and monitoring tools.• Managing projects of migration, updates and infrastructures.• Plan and managing change committees using the best practices, to ensure that the risks and impacts are communicated clearly.Customer: AB-Inbev. Show less • Development of customizations and aplications on languague C++ for remote deployments and solve problems.• Testing, approval and software distribution by IT management tools such as Microsoft SCCM, Tivoli or BigFix.• Compliance management, patch management and security managemnet.• Asset management and license control.• Coordinating operation team, assigning the team to attend the tickets and reducing the queues backlogs.• Work on the implementation of the Lean processes methodology.Customer: TV Globo, Ambev, ADP, Bank Boston, CPFL, Latam, Sulamerica, Fastshop. Show less • Responsible for monitoring infrastructure and systems, to ensure that all problems are addressed to correct support and are attended follow the processes and within the time agreed.• Responsible for the support servers, systems and network, working to restore the services and identifying problems. • Responsible by the email servers, identifying and solving problems such as email queuing.• Creation and improments technical documentation to support the operation.• Creation training plans, to improve the team and support problems quickly, reducing impacts in the customer operation. Show less

  • IT Project Manager

    Jun 2015 - Jul 2017

  • IT Service Delivery Manager / Project Manager

    Mar 2015 - Jun 2015

  • IT Senior Project Analyst

    Jan 2009 - Mar 2015

  • IT System Analyst

    Jun 2004 - Jan 2009

  • Intern Operation Management

    Aug 2002 - Jun 2004
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  Frances King

  Aug 2017 - Nov 2017

  English Interchange Student

  General English Course

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  3CON Consultoria e Sistemas

  Oct 2018 - Jan 2020

  Senior Project Manager at Heineken Brazil.

  - Responsible for managing global and local infrastructure projects;- Responsible for implementation infrastructure projects in Sales Offices, Distribution channels and factories;- Responsible for implementation SAP IDM for manage identity management reducing costs and automate creation of users and access profile management;- Mananging the budget, opex and capex, payments for suppliers and partners; - Responsible for identifying, negociating, approve and contracting new suppliers to attend demands;- Managing all procurement workflow for IT equipments and services;- Make strategic decisions to drive the projects. Show less

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  Trijay at Bridgestone do Brasil

  May 2020 - Dec 2020

  IT Project Manager

  Responsible for managing global and local infrastructure projects.  Responsible for implementation infrastructure projects in manufacture departments, factories and Sales Offices.  Projects to revitalization DataCente including eletrical infrastructure, new ar conditioner, no breaks, reduction and retrofit of racks, upgrade storage and servers.  Project to migrate 30 servers from Oracle 11g to Oracle 12c.  Global project to migrate and rollout new computers from Windows 7 to Windows 10 for attend the Office 365 implementation.  Project to restructure and monitoring infrasctruture to security câmeras.  Project to network elevation, where needs to replace new switches and access points and change switch Cores and Wireless controller.  Responsible for the implementation new VXrail Dell, planning logical and physicall installation and after migration manufacture VM servers and VDI for the new enviroment. Global project to migrate brazilian servers to new USA domain. Managing the budget, opex and capex, payments for suppliers and partners.  Responsible for RFSs, RFPs and BIDs, identifying, negociating, approve and contracting new suppliers to attend demands.  Managing all procurement workflow for IT equipments and services.  Make strategic decisions to drive the projects. Show less

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  Bridgestone Latin America South

  Jan 2021 - now

  Leading the implementation of the Brazil project office;Leading the IT Brazil project portfolio;Training and guidance analysts to manage projects;Creation of document templates and schedules for project management;Creation of KPIs and Dashboards on Power BI for monitoring the status of projects;Report to the IT Manager LAS, PMO and Director Latin America;Management of upgrade projects and new applications;One Source Global Trade upgrade and improvement project management;Leading projects with automation by RPA;Leading SAP projects;GDPR project management;Leading implementation of Comex tool One Source Global Trade for Sap Hanna.Leading implementarion of inbound invoices automation for Sap Hanna.PMO for project implementation Ecommerce tool (Sap Hybrid). Show less

  • Coordenador de TI

    Mar 2024 - now

  • IT Project Consultant - PMO

    Jan 2021 - Mar 2024