Joshua Smith

Experience

• 

  United States Air Force

  Jul 2013 - Sept 2019

  Led 4 member Executive Communications Team, providing 24/7 support for 103 Senior Officers/4 Wing Command Chiefs at Nellis and Creech AFB. Performed Tier-I & Tier-II technical support to 12K systems by diagnosing & troubleshooting system faults and repairing & replacing peripheral devices. Maintained a $68M NIPRNet/SIPRNet base infrastructure by administering 14K network accounts through Active Directory and ensuring proper access for multiple missions. Administered, supervised, processed, and provisioned VIP user mailboxes in Microsoft Exchange. Installed and troubleshoot Blackberry UEM for over 150 iOS devices on Nellis and screech AFB. Show less Guided Air Force Personal Wireless Communications Systems audit, tracking $7M worth of assets from Barksdale AFB, solidifying the 2nd Bomb Wing Nuclear Surety mission. Created information technology equipment custodian account training, leading training briefings for over 200 personnel in inventory procedures and governing instructions. Led Windows 10 migration for Barksdale AFB, developing the phased Air Force mobile solution agenda, finishing 3 months ahead of schedule; procured 6.3K systems valued at $4.1M. Show less Utilized the Air Force Equipment Management System (AFEMS) to track and update 218 accounts/20.5K information technology assets valued at $26.2M. Led a 3-member team to deploy and ensure connectivity for 150 computer systems, which further enabled 651 Operation INHERENT RESOLVE and 382 combat air strike missions. As an E-3, created a base-wide training course for the Asset Management program, instructing and governing 500 personnel on Air Force instructions. Brought overdue accounts from 23 to 0. Show less

  • Executive Communications Manager

    Mar 2019 - Sept 2019

  • Non-Commissioned Officer in Charge, Asset Management

    Sept 2018 - Mar 2019

  • Communications Focal Point Supervisor

    Aug 2017 - Aug 2018

  • Lead Base Equipment Control Officer

    Aug 2015 - Aug 2017

  • Asset Management Technician

    Jan 2015 - Aug 2015

  • Client Systems Technician

    Jul 2013 - Jan 2015
• 

  CDO Technologies, Inc.

  Sept 2019 - Jan 2021

  Apart of a 2-man team in the Unix Backup/Recovery section. Utilizes CommVault to monitor UNIX and Windows system backups and restorations. Uses HPOM to monitor UNIX and Windows systems on the Randolph AFB network. Uses EMC Data Domain to monitor Oracle StorageTek tape drives. Monitors Backup/Recover and UNIX System Administrator group mailboxes. Monitors physical access to server room, and conducts server room perimiter checks, analyzing air handlers and air temperature/humidity. Contacts building facilities when problems occur resulting from alarms or severe weather. Periodically unlock or reset UNIX user accounts. Show less

  • Cloud Support Engineer

    Jun 2020 - Jan 2021

  • Unix Systems Administrator (Backup/Recovery)

    Sept 2019 - Jun 2020
• 

  KELYN Technologies, Inc.

  Mar 2021 - now

  Senior Solutions Consultant

  Apart of a two-man team that specializes in backups, restorations, and design within the Commvault software. Responsible for configuring and maintaining Commvault backup operations, disk & tape backups and clustered configurations for 400+ physical and virtual servers based out of Colorado Springs, CO and Huntsville, AL.