Sanket Dalvi

Experience

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  Adventity Bpo Services India Private Limited

  Apr 2009 - Dec 2009

  Customer Service Assistant

  ✓ Call up the ICICI Bank Customers who are defaulters, not make a payment from last 1-2 years.✓ We call them and foreclose their loan Payment.✓ Dispatch NOC within 21 working days.

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  Accenture

  Mar 2010 - Dec 2020

  worked for 1 Year and 7 months as a Quality Team lead.handle a team of 7 team members.workload Management and Part of Quality review meeting.Also, was a part of change Management team.Training TeamRCA knowledgeQuality Toolsperformance review, Feedback and Mentoring for next level.generating Quality report to share management and clients.Time Management and project management for the assigned projects.Sharing ideas on process improvementArrange training as per requirement.knowledge on productivity, occupancy, Resources planning, attrition, Shrinkage etc Show less Promoted and worked for almost 4 years for one of the new project as a Campaign Management for US international Market.started working on Salesforce application.Setting up campaign on multiple channels like Direct Mail, web, click to chat, phone, an so on....Worked as Sr Quality Analyst, review the campaign set-up share feedback to team.Quality report creation ( Daily, weekly, Monthly, Quarterly and Yearly).Training and Mentoring and was part of change Management teamClient interaction via calls and emails.RCA knowledgeknowledge of Quality toolsManaged workload and calibration. Show less

  • Team Leader

    Jun 2019 - Dec 2020

  • Senior Quality Analyst

    May 2015 - Jun 2019

  • Associate

    Mar 2010 - May 2015
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  Confidential

  Feb 2021 - Jan 2023

  Program Manager

  Organizing programs and activities in accordance with the mission and goals of the organization.Developing new programs to support the strategic direction of the organization.Creating and managing long-term goals.Developing a budget and operating plan for the program.Developing an evaluation method to assess program strengths and identify areas for improvement.Looks after organization Hiring requirement, Interview, Negotiation, and Joining & OJT.Managing a team with a diverse array of talents and responsibilities.Ensuring goals are met in areas including client's satisfaction, quality, and team member performance.Implementing and managing changes and interventions to ensure project goals are achieved.Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.Producing accurate and timely reporting of program status throughout its life cycle.Analysing program risks. Show less

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  CA Firm

  Feb 2023 - Jul 2024

  HR and Admin Manager