Cynita Smith

Experience

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  12 Ways to Success/Juveniles at Risk

  Sept 2008 - Apr 2011

  Substance Abuse Counselor

  Assessed and treated individuals with mental, emotional and substance abuse issues and facilitated individual and group counseling, crisis intervention, case management, client advocacy, prevention and education for individuals’ ages 12- adulthood. Assisted individuals with identifying behavior patterns and implementing techniques to reduce challenges in behavior. Completed and maintained progress reports, developed treatment plans and goals with clients.

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  H&R Block

  Oct 2009 - Oct 2010

  Office Manager

  Responsible for the overall daily supervision and operation of a twelve-member team in a retail tax office. Directed and managed the workload of the team, provided direct supervision and training to the team regarding the interpretation of regulations and procedures, tax compliance, customer service and conflict resolution. Conducted weekly team meetings regarding workload status reports, customer service coaching, coordinated optional and mandatory training and workload assignments. Construct and conduct training for employees to comply with company’s rules, regulations, guidelines, processes, and procedures. Prioritize personal and team workload using multiple collaboration tools to ensure completion of work in order to meet company’s expectations. Brainstorm with team members to gather other perspectives to complete work or resolve issues. Show less

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  Solano County Health and Social Services

  Jan 2011 - Jan 2015

  Eligibility Benefits Specialist

  Interview clients to assist them in the completion of application and declaration forms upon which eligibility decisions are based. Interpret and explain regulations, rules and policies to clients. Explain clients of their rights, responsibilities and eligibility for program participation. Identify and refer clients in need of other social behavioral, employment, mental health, substance abuse, or other services to other department staff or community resources. Examine and evaluate all information obtained from the client against complex, multiple aide program policy regulations to assess initial eligibility for public assistance. Analyze and review changes to existing and/or new program policy regulations as well as complex administrative policies and develops administrative policy recommendations as needed. Knowledgeable of State and Federal rules, regulations, policies, procedures, and documentation for internal and external agencies to assist comprehension, enrich communications and maintain compliance. Resolve disputes between clients and agency within the limitations of departmental, state, and federal laws. Also work to develop an action plan for resolving the issue with clients. Show less

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  Sacramento County Department of Human Assistance

  Jan 2015 - Jan 2016

  Eligibility Specialist

  Interview clients to assist them in the completion of application and declaration forms upon which eligibility decisions are based. Elicit information from clients on parental status, income, property, financial obligations, medical condition, and other resources. Interpret and explain regulations, rules and policies to clients. Explain clients of their rights, responsibilities and eligibility for program participation. Identify and refer clients in need of other social behavioral, employment, mental health, substance abuse, or other services to other department staff or community resources. Examine and evaluate all information obtained from the client against complex, multiple aide program policy regulations to assess initial eligibility for public assistance. Analyze and review changes to existing and/or new program policy regulations as well as complex administrative policies and develops administrative policy recommendations as needed. Reviews current departmental, state, and federal information sources to identify relevant changes in policies, procedures, rules, regulations, and best practices to ensure staff is knowledgeable of the latest systems. Completes required training events to learn new procedures, ensure continual learning, maintain current knowledge of the field, and increase job proficiency. Knowledgeable of State and Federal rules, regulations, policies, procedures, and documentation for internal and external agencies to assist comprehension, enrich communications and maintain compliance. Show less

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  Caltrans

  Jan 2016 - Apr 2018

  Contract Analyst

  Work in partnership with external constituencies and/or agencies to address intricate transportation issues within the state. Attend committee meetings revolved around urban planning agreements. Analyze legislative proposals to determine potential effect on planning processes for state wide transportation systems. Assesses transportation development to improve potential deficits, in addition to making possible recommendations to resolve any impending issues. Budget financial and personnel resources to meet contractual obligations with external agencies while working within financial limitations. Generate transportation resource guides, policy manuals, and educational programs in regards to contracts within the state. Evaluate contracts to confirm contractual responsibilities, promote mutual understanding between agencies, as well as, oversee financial plan. Serve as department representative in several meetings with various external agencies to ensure compliance with government regulations for both State and Federal. Show less

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  Tennessee Department of Corrections

  Jul 2018 - Oct 2018

  Probation Parole Officer
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  Shelby County Government

  Oct 2018 - Jan 2022

  Corrections

  • Academy Instructor

    Oct 2020 - Jan 2022

  • Correctional Program Specialist

    Oct 2018 - Oct 2020
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  San Diego County Sheriff

  Dec 2021 - now

  Correctional Counselor