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Justice Choshi

Justice Choshi

Customer Service

Followers of Justice Choshi279 followers
location of Justice ChoshiCenturion, Gauteng, South Africa

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  • Timeline

  • About me

    Detail-oriented Individual with over 3 years developing experience using CSS & Java script, building user interface and visual designs.

  • Education

    • Cognito Tech

      2024 -
      Certificate Information Technology Intern

      Activities and Societies: Ms Power BI and Tableau

    • Saulridge Secondary

      2012 - 2014
      National Certificate PHYSICAL SCIENCES

      Activities and Societies: Debate team and Athletics AthleticsSCFClass Tutor

    • Damelin

      2015 - 2016
      Higher National Diploma Information Technology Certificate

      Activities and Societies: Technical Support and Networking a technical support engineer,Sound knowledge of operatingsystem and web application,Ability to learn about new software and hardware,Skilled in conducting analysis of technicalissues,A Team player with excellent communication skills

  • Experience

    • CareCall Retail & Distribution Services

      Apr 2016 - Jan 2019
      Customer Service

      Updating Database National and internationalInbound customer service

    • Nextcall SA

      Apr 2017 - Jul 2017
      Customer Service Consultant

      (Visa & Permits applications) helping clients to navigate our website to do application process, check their Statuses if applications were approved.

    • Telesure Investment Holdings (TIH)

      Feb 2019 - Dec 2022
      Technical Support Engineer -VAPS Department Call Centre Group support

      Identifying solutions related with software and hardware technical issuesTroubleshooting & diagnosing account setup and network configuration related issuesIdentifying the root cause of technical problem by connecting with clientsProviding technical assistance to clients via phone calls, emails and chatsEscalation of technical issues to respective teamsPreparing timely reports and providing accurate & prompt feedback to clientsEnsuring proper logging of all technical issues & prioritizing open issuesDocumentations of technical knowledge in manual and note formImplementing Call Centre infrastructures· Network Infrastructure (LAN & External)· Dialler and (inbound and outbound)· Create processes and workflows , Client Service & Support - Service ProviderImplementation of call center strategies, Infrastructure upgrades, installation and set-up of multiple Service Desks systemsEfficient and effective management of call center operationResponsible for Infrastructure, Communications and Technology (Data, Desktop, On/off site hosting etc)Client Service ManagementWAN migration of 200 sites and complete re-build of new in-house service desk (Including recruitment, system setup, process design,documentation etc Show less

    • FNB South Africa

      Feb 2021 - now
      Junior Front end Developer

      Building user Interfaces and maintaining UI for both Visual designs & Functionality

    • CognoRise InfoTech

      Mar 2024 - Aug 2024
      Intern

  • Licenses & Certifications

    • Call Centre

      BENNY RECRUITMENT AND TRAINING (PTY) LTD
      Feb 2015

    • COB

      FAISIT

  • Volunteer Experience

    • door to door sharing about the danger of paraffin

      Issued by Atteridgeville
      AtteridgevilleAssociated with Justice Choshi