Edgar Hernandez

Experience

• 

  IKEA

  Apr 2010 - Jan 2023

  • Directly support IT hardware in the DC. Responsible for maintenance and support of PCs, scanners, printers, phone equipment and systems-any assigned technology-related equipment in the DC• Provide direct support for the users and solve the problems related to DC warehouse management and order management systems. Support and develop queries, tools and reports as needed• Place orders for needed IT assets and submit invoices to our finance responsible for budget purposes• Provide systems training and technical support for the DC, including support of IKEA common client (ICC), all PCs, printers and computer room equipment, under the guidance of and supported by IKEA IT Show less • Create deviation/buyer claims and coordinate the supply quality process by interacting with Transport Service Providers/Transport, suppliers IOS, retail and DS organization• Effectively negotiate buyer claims with suppliers, ocean/land/air carriers, and consolidation points; followed the escalation process when needed• Investigate reported deviations from receiving units in North America• Hand over all relevant documents in time, to the wholesaler finance department, to secure that financial settlement takes place Show less

  • Operational Support Supervisor (Systems, Handling Materials, Supplies and Air Quality)

    Oct 2021 - Jan 2023

  • IT Systems Super User

    Feb 2018 - Oct 2021

  • QSC Operation Specialist

    Mar 2015 - Jan 2018

  • QSC Supply Quality Coordinator

    Dec 2013 - Mar 2015

  • Flow Capacity/Strategy Planner

    Oct 2012 - Dec 2013

  • PFC/HUB Tuner

    Jul 2012 - Oct 2012

  • General Warehouse Co-worker

    Apr 2010 - Jul 2012
• 

  Kern Medical

  Jan 2023 - now

  • IT Asset Analyst

    Jun 2024 - now

  • Information Systems Specialist

    Jan 2023 - now