Jodi Josias

Experience

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  Pick 'n Pay

  Jun 2007 - Jun 2012

  Supervision, assistance, training and support of a team consisting of 18 personnel and the overall day to day operations of the department. Some areas of responsibility and tasks include the following:Following up on incident resolution with vendors.Escalating problems where appropriate and follow up on resolution.Determine source of problems/root cause analysis.Establishing incident trends and assisting with incident resolution.Provide coaching, guidance and training on 1st level resolution to the Help Desk team.Sharing resolution solution knowledge and experience with the team.Compliance with process and procedures for administrative tasks.Recommend procedural processes to manager.Design/provide support tools for support teams.Respond and assist with customer complaints.Maintain staffing schedule and ensure it is adhered to. Show less Duties involve providing 2nd level assistance, troubleshooting and resolution of issues being experienced in-store as well as assisting with preventative measures from an IT perspective to ensure stores are always able to trade with optimal performance within its IT environment. Support involves the POS terminals which are based on Linux, the store servers and their MSSQL databases, as well as supporting software and peripherals used in-store by the end-users. Remaining up to date with changes and enhancements to the business applications. Being involved with improving business applications. Assisting where required with testing, rollouts or training in business applications. Ensuring that logged calls and their resolutions are documented. Following up on repetitive problems with the appropriate project team(s). Working closely with Software Developers to resolve repetitive problems. Show less

  • Store Automation Team Leader

    Sept 2010 - Jun 2012

  • 2nd Level Application Support Specialist

    Dec 2008 - Aug 2010

  • Information Services Service Desk Agent

    Jun 2007 - Nov 2008
• 

  Distell

  Jul 2012 - Apr 2023

  Focus on Learning & Development needs for functional and behavioural interventions within the broader Southern Africa Business Unit (Sales, Logistics/Distribution, Marketing, Trade Marketing and other business support functions) through various strategies, programmes and offerings. Build competence through the co-ordination, development and implementation of interventions aligned to Training, Capability, Learning & Development needs with a strategic approach in realising an effective and efficient organisational unit with competitive edge. Maintain sound relationships with internal and external stakeholders. Manage budget and contracts. Assist individuals with career and development plans. eLearning course development (full life cycle process). LMS administration. Team building, onboarding, induction, facilitation (virtual and in-class). Show less Responsible for leadership, day to day running, growth and development of Distell’s Sales, Distribution and Marketing functional training and support team. The team's focus is priority support requiring urgent and immediate assistance. Team KPA’s include: systems analysis,  business requirement specifications for development requests,  vendor management,  end user training,  documentation of training material,  software testing and rollouts and many more ad hoc responsibilities. Team dynamic:Working closely with the Sales and Marketing division of the business, giving direct support to the sales force team (sales reps) with their mobile business applications, ensuring they are able to capture and integrate all relevant and required information to back end systems. Assist with and actively engage in the management and support of all Marketing campaigns and elements as well as the successful implementation and reporting thereof. Show less Responsible for the integration, development, maintenance and administration of requests relating to Point of Sale, SAP relevant integration and TradeXpress (outlets) relevant SAP processes for the Sales & Distribution SAP Module. Duties involve:Ensuring that functionality is optimised to ensure the best support for the relevant sales processes.Assist POS team leader, business analysts and project managers to identify business process improvement opportunities through the use of existing or future applications.Research new technology and functionality of existing applications to optimise the system investment.Perform tasks related to integration aspects to and from POS and Back Office application.Compile functional specifications for application developments with application development vendor.Implementation and testing of support packs and release notes for all updates, bug fixes and enhancements to the POS ad Back Office application.Manage and attend to calls received on logging system to ensure it is resolved within SLA. Identify trending or recurring issues and determine route cause along with assisting development team in achieving a permanent fix as well as interim solutions for workarounds.Assist with identification of system risks and implement corrective action.Identify and assist with training needs by users. Show less

  • Learning and Development Manager

    May 2018 - Apr 2023

  • Team Leader: Priority Business Systems

    Jan 2015 - Apr 2018

  • Systems Analyst

    Jul 2012 - Dec 2014
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  HEINEKEN Beverages

  May 2023 - now

  Learning and Development Manager