Rohan Nayal

Experience

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  Concentrix

  May 2012 - Sept 2017

  Was part of Corporate Excellence team, and was responsible for 360 degree reporting and driving excellence for assigned processes.Learned 'Advance Excel', 'Power Bi' and was part of Power Bi implementation team and single handed implemented Power Bi in many processes. Worked for HDFC Life insurance, with core responsibility to address customer's concerns, and collect premium for the unpaid policies.Trained new joiners into calling process with 100% through put. Set record in Quarter 1 of year 2015 by collecting highest premium.Up skilled to Excel reporting. Started corporate life as Authorized policy verifier for Maruti insurance.Cleared IRDA certification.Extended support to team members for process related queries.within 6 months of joining the process was awarded as "Star achiever" because reception of maximum customer appreciations in business.

  • Business Excellence - WFM & MIS - Analyst

    Jun 2016 - Sept 2017

  • Sr.Practitioner CRM Operations.

    Oct 2014 - Jun 2016

  • Practitioner CRM Operations.

    May 2012 - Oct 2014
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  Genpact

  Sept 2017 - May 2021

  Lead analytical solution's and Automation projects for business.Worked on multiple Power bi projects and few of the project were implemented at across all businesses Worked on Identification of Process Automation' opportunities using relevant tools.Worked on many 'Quick Process Automation' , project in Oct'18 was considered as one of the top projects in the organization and received multiple appreciations from senior leadership ( COO, Vice President and Assistant Vice President).

  • Assistant Manager Analytics

    Sept 2019 - May 2021

  • Business Analyst

    Sept 2017 - Aug 2019
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  CHANDIGARH UNIVERSITY

  May 2021 - Apr 2022

  Deputy Manager - Data Analytics

  As a part of the core team for HOD, I am responsible for suggesting analytical solutions and identifying opportunities for process automation.Analysis:-All the analyses of the entire admission flow - Leads -> CUCET(application) -> Admissions -> Filing.Marketing Analysis - Analysis for School Visits, Webinars, Seminars and all other marketing activities.Call Center - Analysis for both Inbound and Outbound ProcessFor all three Department - 1. Trends and Forecasting, Target Vs Achievement2. Target Setting - State-wise, Office Wise, Program Wise, Cluster Wise, Degree Type Wise and Department Wise3. Budget4. Review Ppt, Annual Sales PptAutomation:-Identified many processes automation opportunities and worked closely with ERP Team to get them automated. Show less

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  Capgemini Engineering

  Apr 2022 - Aug 2022

  Lead PBI solutions
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  UPES

  Aug 2022 - now

  Manager Operations and Analytics

  Teaching & Learning•Track and manage all the data related to delivery of programs, classes conducted/not conducted, assessments done, student attendance etc.•Oversee the academic delivery of programs and courses in terms of ensuring that defined number of classes has been delivered, the faculty teaching hours have been completed, monitor student attendance during the course, etc. •Provide inputs to the Cluster Heads, Associate Dean - Academics and Dean– School in terms of problem areas and scope for improvementsTeaching Quality •Monitor the teaching quality and highlight gaps and areas of improvement.•Analyze student feedback regarding faculty and share the findings with Cluster Head and/or Dean-School for further action•Consolidate all data related to student’s evaluation from faculty members of different courses and be the central custodian of the data related to students' evaluation for the school.•Support the Cluster Heads and Deans with information and analytics to make decisions related to the programs, course curriculum, faculty, etc.•Share data for the Ranking and Accreditations audits in the required formatTimetabling & Resource Planning•Seek inputs from the Cluster Heads and prepare the timetable for each cluster. •Coordinate with faculty for any changes in time slots, schedules, etc.•Coordinate with all Visiting Faculty in the school and manage their schedule.•Work closely with Cluster Heads and Deputy Director – Operations & Planning in the Registrar’s team to ensure that the resources are utilized optimally. Show less