Maureen Lambert

Experience

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  Kelly Services

  Feb 1993 - Nov 1997

  Staffing Manager

  Interviewed and screened candidates for client sites.Conducted orientations and exit interviews for work site employees.Hired, trained, monitored and evaluated performance and attendance of contract employees.Facilitated the resolution of all employee relations issues including motivating, coaching, counseling and terminating employees.Coordinated the development and implementation of programs to improve and utilize employees.Developed strategies to manage merit raises, recognition and retention programs, employee training and development programs.Ensured top performance in unemployment and workers compensation, gross profit maximization and file utilization. Show less

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  Electronic Data Systems

  Nov 1997 - Apr 2002

  Corporate Recruiter

  Sourced, evaluated and recommended developmental, technical and professional candidates for employment.Exceeded predetermined hiring goals as set by management.Utilized a variety of sources such as employee referrals, campus contacts, advertisements and job fairs to identify candidates.Maintained rapport with hiring managers and communicated status to recruiting team regularly.Maintained the automated applicant tracking system.Processed and updated candidate's records throughout the interview cycle. Show less

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  ADP TotalSource

  Nov 2005 - Jan 2007

  Benefit Associate (Contract)

  Distributed and reviewed benefit enrollment forms and new hire paperwork for work site employees.Assisted new client transition to benefit information system.Prepared new hire and open enrollment benefit enrollment kits for work site employees.Created cost comparisons of insurance carriers and coverage levels for client review.Conducted health and dental carrier audits to ensure work site employee benefit coverage. Processed benefit adjustments for employee payroll and client billing cycles. Generated COBRA Open Enrollment election forms and COBRA benefit kit fulfillment. Show less

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  AT&T Mobility

  Jan 2007 - Dec 2016

  Service Manager

  Proactively managed a portfolio of corporate mobility clients assisting with self-service applications to deliver post-sale customer care services.Partnered with client's program administrator to provide service solutions in billing, expense management, customer education, technical troubleshooting and problem solving of wireless concerns.Developed, coordinated and monitored the deployment of service solutions, as well as communicated shared expectations.Strategically partnered with client to provide stewardship account reviews and network performance metrics. Show less

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  Dedoes Industries, LLC.

  Feb 2017 - now

  Account Manager

  Passionate about building strong relationships and providing a best-in-class customer experience.Responsible for retention and minimizing churn while driving product adoption. Analyze and identify opportunities to secure new business and optimize profits and revenue.Manage sales forecasting, product pricing, planning and contract negotiations.Provide sales support and lead production through trade shows.