Aron Gergely Kovacs

Aron Gergely Kovacs

Trainee

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  • Timeline

  • About me

    Service Availability Manager at Kyndryl

  • Education

    • University of Pecs

      2007 - 2012
      BS Social worker 4
  • Experience

    • Balassa János Hospital, Psychiatry

      Feb 2009 - Jun 2009
      Trainee

      • Recorded first interviews with clients, patients• Helped clients in their official affairs

    • Megálló Group Foundation

      Sept 2010 - Jan 2011
      Trainee

      • Worked with drug addicted youth people, Organize events and programs• Participated in Individual case management, Group therapy

    • DRH Holsted

      Oct 2010 - Mar 2011
      Support Worker
    • Helping Hands

      Oct 2012 - Aug 2013
      Live-in Carer
    • Rushcliffe Care Limited

      Nov 2013 - Jan 2017
      • Care Team Lead

        Mar 2015 - Jan 2017
      • Support Worker

        Nov 2013 - Oct 2015
    • PALMERSTONE HOMECARE

      Mar 2017 - Sept 2018
      Quality Assurance Manager
    • IBM

      Dec 2018 - Dec 2021

      - Providing a holistic view of the customer’s environment- Establishes and fosters a relationship with the client- Provide an integrated Management system to ensure and lead key processes are fully supporting the delivery of IT services in line with IBM commitments to the clients- Strong account technical awareness and knowledge of customer environment- Bridging gaps between delivery teams and drive rapid recovery during incidents- Driving optimization of the IT infrastructure, systems, and services to meet the commitments IBM has made to its clients in a cost-effective manner- Pursuing recommendations, ensuring that services and components designed and able to deliver the availability targets- Provides Advice and Guidance to SM/SD/SIL teams- Primary point of contact for service levels and issues for customer Show less

      • Service Availability Manager

        Jul 2020 - Dec 2021
      • Incident and Operation Management / Quality Assurance Expert

        Dec 2018 - Jul 2020
    • Kyndryl

      Oct 2021 - now
      Service Availability Manager
  • Licenses & Certifications

    • Microsoft Certified: Azure Fundamentals

      Microsoft
      Mar 2022
      View certificate certificate
    • Micro-Certification - Welcome to ServiceNow

      ServiceNow
      Jun 2024
    • ITIL Foundation Level

      PeopleCert
      Jan 2023
  • Volunteer Experience

    • Development Instructor

      Issued by Humana People to People Baltic on Apr 2011
      Humana People to People BalticAssociated with Aron Gergely Kovacs