Aron Gergely Kovacs

Experience

• 

  Balassa János Hospital, Psychiatry

  Feb 2009 - Jun 2009

  Trainee

  • Recorded first interviews with clients, patients• Helped clients in their official affairs

• 

  Megálló Group Foundation

  Sept 2010 - Jan 2011

  Trainee

  • Worked with drug addicted youth people, Organize events and programs• Participated in Individual case management, Group therapy

• 

  DRH Holsted

  Oct 2010 - Mar 2011

  Support Worker
• 

  Helping Hands

  Oct 2012 - Aug 2013

  Live-in Carer
• 

  Rushcliffe Care Limited

  Nov 2013 - Jan 2017

  • Care Team Lead

    Mar 2015 - Jan 2017

  • Support Worker

    Nov 2013 - Oct 2015
• 

  PALMERSTONE HOMECARE

  Mar 2017 - Sept 2018

  Quality Assurance Manager
• 

  IBM

  Dec 2018 - Dec 2021

  - Providing a holistic view of the customer’s environment- Establishes and fosters a relationship with the client- Provide an integrated Management system to ensure and lead key processes are fully supporting the delivery of IT services in line with IBM commitments to the clients- Strong account technical awareness and knowledge of customer environment- Bridging gaps between delivery teams and drive rapid recovery during incidents- Driving optimization of the IT infrastructure, systems, and services to meet the commitments IBM has made to its clients in a cost-effective manner- Pursuing recommendations, ensuring that services and components designed and able to deliver the availability targets- Provides Advice and Guidance to SM/SD/SIL teams- Primary point of contact for service levels and issues for customer Show less

  • Service Availability Manager

    Jul 2020 - Dec 2021

  • Incident and Operation Management / Quality Assurance Expert

    Dec 2018 - Jul 2020
• 

  Kyndryl

  Oct 2021 - now

  Service Availability Manager