ELIZABETH K.

Experience

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  Jomo Kenyatta University of Agriculture and Technology (JKUAT)

  Jan 2012 - Apr 2012

  ICT operations Intern

  Troubleshooting end user problem in both software and hardware;Took part in inventory of IT equipments including: Computers, Printers, UPS, and Projectors, network terminals and prepared maintenance requirements and checklists;Providing IT Support using extension software systems like; ERP (SYSPRO), Microsoft Products including: Outlook, Office, Windows 98 Server, Windows 2000 Server, Windows XP and Mac OS;Resolving e-mail problems for users;Assisting users to effectively maximize utilization of IT resources through support and training;Monitoring the use of IT consumables and replenishment of the safe;Troubleshooting the MAC X OS, Windows 98, 2007, vista and Linux;Preparing Telephone accounts and reporting to the finance manager;Management and executing technical lead generation activities with the sales team to ensure departmental sales objectives are met;Ensuring IT policies and processes are followed at all times; andCarrying out pro active hardware maintenance and monitor all hosted equipment; Show less

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  PrimeSoft Solutions (K) Ltd

  Jan 2013 - Mar 2013

  Software implementation

  Development and implementation of the PrimePOS (point of sale) Software and training of end users Software and Hardware Customer Support Implementation of the KAZILIPA payroll and HR software, HANSAWORLD ERP system, ELCEAN school management software.

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  Computer Pride

  Mar 2013 - Jun 2015

  Instructor

  Training end users in ICDL (International Computer Driving License), MOP (Microsoft office professional), MOS (Microsoft office suite), N+,A+ and Advanced Excel 2007/2010

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  Attain Enterprise Solutions Ltd

  Sept 2013 - Jun 2015

  System Support Engineer- Navision (NAV)

  Provide software support for MS Dynamics NAV 2009/2013 and SharePoint implemented in client sites. Perform direct technical and customer support via telephone, e-mail, and client onsite visits.Resolve and document service issues. Build a knowledge base of each client's business, organization and objectives.Obtaining sign off from clients for each key milestone. Train staff and clients on software and use of hardware. Regular attendance at on-site review meetings with clients. Time tracking for client billing and project managementDocument suggestions for continued improvements to internal systems and products. Supporting and implementing New and existing users on the use of software solutions (Microsoft Dynamics Navision, Risk based supervision systems, Office 365 and general computer hardware and software issues. Show less

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  Techno Brain Group

  Jun 2015 - Dec 2015

  Functional Consultant NAV ( Navision)

  Implement the Microsoft Dynamics NAV ERP SoftwareInterface with senior management and end users and ensure high customer satisfaction at the Ministry of Local govt in all the districts.Perform tasks such as conducting needs and fit gap analysis studies. System installation, setup, consulting, training, analyzing and compiling requirements, writing specifications for software enhancements, testing and providing on-site and remote customer support.Consult customers on best practices and reengineer business processes so that the Dynamics NAV system helps them to reduce costs and increase productivity, efficiency, Sales and profits.Assist in the design of the solutionSystem installation and database setupTesting Configured software’s modulesPreparing training itinerary, materials and manualsDelivering training to end users as scheduledProject: Ministry of local government, Uganda, integrated Financial Management system for all the districts in Uganda. Show less

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  DataposIT Limited

  Jun 2016 - Jun 2018

  ERP Consultant

  Responsible for the delivery of all projects ERP’s Ms NAV,AX and Sage 300Conduct/Execute pre sales activities by such as demos’s and presentationsPromote DataposIT as a company in the market to ensure brand recognition and awarenessDevelop and deliver progress reports,proposals,requirements documentation and presentationsWrite and forward regular reports to the managementKeep up with the trends in the constantly evolving information technology industry

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  Teknohub Limited

  Jun 2018 - May 2023

  Project Manager

  Lead the department in installing, configuring, documenting, testing, training, and implementing ERP .Achieving timely and successful delivery of solutions tailored to customer objectives in collaboration with the technical teams: I deliver superior client satisfaction with 90% of my accounts being repeat buyersMonitoring performance and service levels through business reviews with multiple vendors. Projects: Tax Justice Network Africa, USA Medical research Unit, Griffins Insurance, Inhouse system. Show less

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  KK Security Ltd, a GardaWorld Company

  Aug 2023 - now

  ERP Project Manager and Business Analyst

  1. Business Analysisa. Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing.b. Leading ongoing reviews of business processes and developing strategies.c. Staying up to date on the latest process and IT advancements to automate and modernize systems.d. Analyse and contribute to functional specifications provided by business users.e. Be the techno functional liaison to business groups for application delivery, and test functionality.f. Provide first and second line user support. g. Support and control system change management and communication in line with GW policies.h. Participate in end-user training including development of documentation and training materiali. Maintain and improve the service delivery model within the support team, analyse call logs to spot trends and underlying issues as well as provide after-hours support as required.j. Participate in vendor and solution selection to seal identified business gaps/opportunities, working in liaison with asset and procurement coordinators for management of all licences.k. Assist with system support material by creating technical documentation for configurations, customisations and integrations of all IT system and software solutions.l. Continuously monitor market trends vs business requirements.m. developing a comprehensive change in management strategy for the court2. Project Management - for all projects, the resource will lead the following stages:a. Initiation: Project goals identified, and the project is created.b. Planning: Project plans are tracked and always up to date.c. Execution: Project manager leads the team to ensure that all deliverables are met.d. Monitoring: Monitor and control work for the time, cost, scope, quality, risk, and other factors.e. Closing: Ensure all work is completed, approved and ownership transferred to operations.f. Meetings: Prepare and lead all project meetings Show less