Simona Luvrano

Experience

• 

  Grupo Playa Sol

  May 2005 - Sept 2005

  Reservations Agent

  Key Responsabilities• Answering telephone and email inquiries in Spanish, English and Italian in a timely manner ensuring accuracy and attention to detail at all times.• Book and enter reservations using the Property Management System (ho.tec)• Maximise revenues by up-selling guest rooms and hotel facilities • Providing information to guests regarding hotel facilities in an informative and helpful way• Updating the management system about prices and availabilities of the main booking web sites (booking.com, Venere.it, etc.)• Dealing with complaints in a friendly and efficient manner ensuring guest satisfaction at all times Show less

• 

  Freelance Activity

  Feb 2009 - Sept 2011

  Technical Freelance Translator

  Translation and editing of technical and legal documents. • Translating and editing of technical documents from English to Italian (Patents).• Translating and editing of legal documents from English to Italian and from Spanish to Italian (Contract, proxy, legalization)• Working to daily deadlines• Retaining and developing knowledge on specialist areas • Networking and making contacts

• 

  WhiteConcierge

  Jan 2012 - Dec 2016

  Key Responsabilities • Providing flight quotes and bookings through the travel agent's system Sabre (GDS) and create tailor-made and complex travel itineraries. • Handling complaints in a professional and efficient manner• Supporting and coaching new starters within the team providing written and verbal feedback and material for thoughts to line manager• Proving support to Italian staff recruitment, performing Italian language assessment via telephone and face to face interviews and providing relevant feedback to line manager and HR department. • Contribute to own PDP, identifying area of improvement for personal growth and beneficial to the business• Providing feedback on existing and potential supplier (especially for the Italian market) to the Partnership Department• Proofreading of Italian emails to customers • Ad hoc translation and proofreading for internal use (HR and Sales and Marketing Department), such as new starters school or university certificates, marketing material and case studies from English into Italian.• Ensuring that all customer’s interaction are logged accurately and available for training, quality, complaint handling and reporting purposes. Show less

  • Senior Lifestyle Manager and Flight Specialist

    Apr 2016 - Dec 2016

  • Lifestyle Manager and Flight Specialist

    Apr 2014 - Apr 2016

  • Lifestyle Manager

    Jan 2012 - Mar 2014
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  Cambridge University Press & Assessment

  Jan 2017 - now

  • Lead Business Travel Specialist

    Jun 2023 - now

  • International Group Travel Specialist

    Jan 2017 - May 2023