Maria Larson

Experience

• 

  The Lutheran Home Association

  Mar 2016 - Nov 2018

  Direct Support Professional

  Direct Support Professionals help patients with daily activities, doctors appointments, cooking, errands, cleaning, and bathing. The position was related to the overall care of individuals with developmental disabilities.

• 

  University Of Minnesota Extension for Family Development

  May 2019 - Sept 2019

  Youth Development Specialist

  Youth Development Interns coordinate and supervise programs designed to help adolescents discover personal interests and abilities.

• 

  David's Bridal

  Jul 2020 - Feb 2021

  Customer Service Representative

  Responsible for working directly with customers. Handle customer complaints and provide alternative solutions to ensure resolution of complaints. Use sales computer technology to maintain customer records and orders.

• 

  Wipfli

  Dec 2020 - now

  Provide technical support to clients via phone, e-mail, or client support portal. Resolve incidents using established guidelines and procedures with assistance from experienced engineers as needed and escalate incidents to second-tier support or to consultants as needed. Document troubleshooting steps and current incident status in our case management system. Identify, communicate, and mitigate risks identified through the support process. Keep clients, consultants, and other interested parties informed regarding status of incidents. Maintain and update technical notices and knowledgebase articles to enhance future support. Show less

  • Technology Consultant II

    Sept 2024 - now

  • Technology Consultant I

    Jan 2023 - Sept 2024

  • Information Technology Consultant Intern

    Jun 2022 - Jan 2023

  • Information Technology Service Desk Intern

    Jan 2022 - Jun 2022

  • Administrative Intern

    Dec 2020 - Jan 2022