Karen Vásquez

Experience

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  Superestructuras

  Nov 2012 - Feb 2014

  Project Control Coordinator

  Carrying out the planimetric and altimetric survey of the terrain, collaborating with the design of the Metrocable or Transmicable project for Bogota, and coordinating the fieldwork team reviewing the implementation of good techniques in the development of the topographic

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  IATAI Enterprises

  Jun 2015 - Aug 2016

  Bilingual Customer Service Representative

  Coordination of international assistance and refunds for banks such as Banco de Bogota, Bancolombiaand Occidente, administrating international assistance and making quality analysts in the good management of the policies’ terms of use and generation of new international cases.

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  Universidad Distrital Francisco José de Caldas

  Jan 2018 - Aug 2018

  Interventor
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  Esri Colombia

  Aug 2018 - Mar 2022

  Support commercial strategies through the demonstration and implementation of the products inthe company’s portfolio, developing and proposing the use of ArcGIS system products, based on communication with customers and understanding their different needs, prioritized by our Education and Business Development clients.Also, creating new projects and solutions based on the technical needs of different internal and externalstakeholders, and communicating with different teams and managers of the company looking for product positioning in Colombia, Panama, and Ecuador. Show less

  • Technical Marketing Engineer

    Apr 2021 - Mar 2022

  • Product Technical Analyst

    Aug 2018 - Apr 2021
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  Infobip

  Mar 2022 - Jul 2023

  Implementation Consultant

  Professional consultancy for customers to achieve optimal use of Infobip channels and solutions, and improved end-user experience, while contributing to internal initiatives and teams in improving products and services by gathering feedback from customers and partners.Working in the Professional Services team to manage small, medium, and large projects with Infobip customers and partners, from documentation and validation of customer business requirements to implementation of projects by conducting technical training, CX consulting, solution enablement sessions, and/or implementation of solutions, while ensuring that the highest degree of customer satisfaction is maintained. Show less

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  Twilio

  Jul 2023 - now

  Technical Account Manager