Dan Staebell

Experience

• 

  Williams Insurance

  Jan 1992 - Jan 1993

  Financial Planner

  Provided financial solutions to small businesses and individuals.

• 

  Gateway

  Jan 1993 - Jan 2002

  Responsible for retail store inventory levels in 300+ stores across the continental United States. Oversaw the security and fraud reduction practices for all retail stores. Performed security, inventory, and merchandizing audits in stores on an annual basis. Directly supervised the opening and closing of multiple retail locations. Directly managed the relationship of all third party financial partners (Citibank, MBNA & Hurley state Bank). Oversaw development of the on-line system for call center and retail sales forces’ financial application process. Responsible for the corporate fraud division. Led the development of a proprietary sales entry system and for the organization. Led the sales training team from the Sioux Falls call center facility. Also oversaw all training needs for the new call centers in Salt Lake City and multiple independent call centers. Consistent top performing sales representative in multiple call center divisions including: system sales, portable computers sales and corporate part sales.

  • Operations Manager – Retail Division

    Jan 2000 - Jan 2002

  • Operations Manager – Call Center Division

    Jan 1998 - Jan 2000

  • Training Manager – Call Center Division

    Jan 1995 - Jan 1998

  • Sales Representative

    Jan 1993 - Jan 1995
• 

  Gateway

  Apr 2002 - Jul 2004

  Marketing Manager

  Directly managed all aspects of the fee based tutorial support service lines. Responsible for annual budgeting, pricing, merchandizing and promotional aspects of the service line

• 

  Sanford Health

  Aug 2004 - Apr 2012

  Director of Marketing

  Led the team of brand managers over the five strategic service lines of the organization including: Heart, Orthopedics, Cancer, Women’s and Children’s. Interfaced with operational leadership partners from across the five state foot-print. Responsible for all brand management and marketing duties in over 70 communities.

• 

  Great Plains Zoo and Delbridge Museum

  Apr 2012 - Jun 2013

  Director of Business Development

  Oversaw all aspects of funding for the organization including membership strategy, donor relations and grant management.

• 

  Leadercast

  Jan 2014 - Jan 2015

  Volunteeer
• 

  Esurance

  Apr 2014 - now

  Responsible for the coordination and implementation of all strategic initiatives executed by Esurance’s Sales and Service Department. Focus areas include the Optimization Department who oversee all aspects of operations of Sales & Service. The Program Lead Team who support and manage the sales activities associated with the execution of the Esurance product lines. The Performance Coach Team whose role is to support & develop the sales and service management teams and the Incentive & Recognition Team who focus on maximizing performance and engagement of the Esurance Sales and Service department. Show less Responsible for the planning, management and execution of the sales operations department of Esurance spanning six sites in the United States and Canada. Focuses include: > Project / program management team focused on developing new strategic initiatives and optimizing existing programs> Performance coaching team focused on maximizing sale skills> Quality team responsible for ensuring adherence to regulatory compliance matters and internal processes> Incentive & Recognition team Show less The Sr Manager Customer Experience Programs designs and manages programs to increase Customer Satisfaction across multiple lines of business at Esurance. This role identifies processes where improvements can be made and partners with Senior Leadership to implement and manage customer experience initiatives. Utilizing data driven analytics, customer and business feedback, the Senior Manager identifies and sponsors initiatives developed to create a great 360⁰ customer experience that maximizes customer loyalty and delivers against Esurance’s Brand Promise and Customer Value Proposition. Show less >Manages department-wide Sales and Service programs. > Develops business plans and manages organizational communication supporting key programs and initiatives. > Responsible for managing all aspects of the implementation process to achieve long-term business objectives. >Identifies and prioritizes opportunities, working cross-functionally to implement and appropriately leverage the programs. >Insures the organization is aligned behind these programs in order to ensure desired results are achieved. Show less

  • Sr. Manager Sales & Service Optimization

    Mar 2017 - now

  • Sr Manager Sales Operations

    May 2016 - Mar 2017

  • Sr Manager Customer Experience Programs

    Aug 2015 - May 2016

  • Program Manager

    Apr 2014 - Aug 2015