Eddie Alaszewski

Experience

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  Brisbane City Council

  Feb 1990 - Feb 2002

  Library Services Supervisor

  Employed by the largest local council in Australia. Initially a Staff Member assigned to front desk duties, promoted to the post of Technician in 1995 and to that of Supervisor in 1996. Based at the head office and at several branches during my employ.My key specific responsibilities were as follows:•Operational management of 12 branch outlets;•Supervision and performance management of up to 6 personnel;•Marketing of the library within the city community with a view towards increasing the use of library facilities and resources;•Contribution towards library strategy and budgeting;•Installation of personal computers and an operating network within the library branch outlets;•Operation of several library management systems including reports, circulation, cataloguing and statistics modules;•Use of querying computer languages such as SQL in order to obtain information from databases;•Presentation of training courses to up to 20 members of the public on subjects such as the Online Public Access Catalogue and effective internet searching in several areas;•Presentation of training courses to up to 20 city council personnel on topics including the use of online reference materials and using the library management system. Show less

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  Robert Gordon University

  Jun 2003 - May 2015

  E-Services Librarian

  My key responsibilities and specific tasks were as follows:• Site administrator of all electronic information resources made available to users of library e-services;• Access and identity management in order to ensure that user groups access content in accordance with their entitlements;• Member of the senior management team accountable for the strategy and budgeting of the library;• Lead developer for the library blog including its structure, staff training and liaison with senior library personnel;• Webmaster for the library pages within the university website including the professional presentation of corporate image;• Use of several modules of the Symphony library management system for purposes such as cataloguing, reports and circulation;• Obtaining statistics in respect of the usage of the RGU website and its library via Urchin and Google Analytics software;• Report to university stakeholders, line manager & web managers on technical changes, development opportunities and issues;• Technical support including liaison with software suppliers, coding of web pages and the connection of external software systems;• Ongoing maintenance of the library website including the creation of new pages using Excel, Dreamweaver, HTML and ColdFusion;• Liaison with information technology services department in respect of interdepartmental projects;• Creation and delivery of training courses to up to 15 members of RGU staff or students on subjects such as the library web presence, rights management and specific software packages;• Coaching staff & students in the library on using the technology;• Ensuring software kept up to date with student mobile devices;• Official representative of the RGU on external software product user groups and external community of practice working groups;• Treasurer of the Ex Libris Product User Group in the U.K. Show less

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  Translation

  Sept 2009 - Apr 2019

  Freelance Translator

  My primary specific tasks are the translation of documents written in the Russian, Polish and German languages into the English language.Assignments are undertaken according to demand from a wide range of organizations and individual customers.

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  Higher Colleges of Technology

  May 2016 - Jul 2018

  Systems Librarian

  • Systems Administrator for the Sierra Library Management System, used for lending of library materials to all library users, as well as for searching via the library catalogue• Systems administrator for the collaborative catalogue for HCT, UAE University and Zayed University, called LIWA.• Web master for the library web site, using Wordpress and Sharepoint software.• Site administrator for Lib Guides and Lib Cal, which are web-based tools for library user education and self-service room bookings respectively• Technical support for electronic resources subscribed to by HCT, currently amounting to over 1 million AED• Liaison with HCT’s IT team for all matters relating to system development• Investigation of interoperability between systems such as Sierra and the Banner student records system• Training of library staff in newly implemented technologies Show less

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  Concentrix

  Apr 2019 - Jun 2022

  • Management of multiple client accounts in German speaking countries• Working to strict KPIs such as calls made and taken, reporting turnover and concluding deals• Advising customers of the best options and development paths for new and existing subscriptions• Maintenance of a high standard of customer satisfaction to ensure high rates of renewal of software and upsell of new licences• Ensuring payments for licences are made in good time• Resolution of technical issues related to client accounts. Examples include downloading applications, rights to use licensed images and comparative functionality of products• Training of new staff Show less

  • Program Ready Trainer

    Jul 2021 - Jun 2022

  • Account Manager

    Apr 2019 - Jun 2022
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  Reconnaissance International

  Jun 2022 - now

  Subscriptions and Administration Support

  Assisting with tasks such as client subscriptions, invoicing and conference publicity