Francesco Martirano

Experience

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  Assioma

  May 1986 - Aug 1991

  Consulente procedure di gestione personale dirigente
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  Siemens Information Systems Ltd

  Sept 1991 - Feb 2001

  Project Manager

  Role: Proposal managerCustomer: Public sectorManager for proposal responding of bids in Public Sector Areas.Role: Project managerCustomer: Telecom ItaliaProject type: Office Communication project; integration of various mail platforms, Directory Services X.500; DNS. Management of a team of 20 peopleRole: Project managerCustomer: Telecom ItaliaBusiness Customer Data Ware House. Multivendor server and very large DataBase.Role: Project managerCustomer: Telecom ItaliaDefining and implementing enterprise backup in open multivendor systems. Legato Networker solution. Show less

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  Hewlett Packard Enterprise

  Mar 2001 - Dec 2011

  Customer: Telecom Italia S.p.A. Project: SAM (Software Asset Management) for Telecom ItaliaSAM project had an high success and visibility in Telecom Italia, presented at HPE Customer Forum London, 2012.The project SAM (Software Asset Management ) main goals:• Tactical – to provide detailed and reliable data to negotiate certain major support contracts expiring and generate savings in the short term• Strategic – continuously manage an important and expensive asset like SW, enabling architectural rationalization and simplificationSAM was part of a complex environment that give opportunities to enable a proactive asset management across the enterprise by simplifying the overall scenarioCustomer environment consisted of more then 16.000 servers, 4 main software providers in scope.Time contrain due to contract renewal was the main challenge of the project. Show less From: Jan, 2009 to May, 2012Role: Bid and Program ManagerCustomer: Telecom Italia S.p.A. Project: TSSM for Telecom Italia (2009–2012)Application Management, design & development on monitoring systems. Applications involved are almost the full Hewlett Packard Software portfolio and Trouble Ticket platform based on Remedy and Jira. Team size: up to 70 people. Four years contract.As bid manager I negotiated the contract scope with the Customer and managed the proposal according to internal policiesFrom: June, 2010 to Oct, 2010Role: Solution ConsultantCustomer: Telecom Italia S.p.A. for TIM Brazil Project: Tim Brazil service management consultancy. Scope: Prepaid monitoring architectural review and process improvement. Coordination of activities with local delivery From: Jan, 2002 to Dec, 2008Role: Project ManagerCustomer: Telecom Italia S.p.A Project: Service Assurance for Telecom Italia (2006-2008). Mission: Design, create and deploy service and business service management solutions; Quality of Service Monitoring; Business Service Management. Project Manager of a team up to 50 people. Full BTO operation implementationRole: Project ManagerCustomer: Telecom Italia Mobile S.p.A Project: Change and Configuration Management project. Responsible for process specification with end users, scope definition, implementation, and acceptance test. Products: OpenView Service DeskRole: Project ManagerCustomer: Telecom Italia Mobile S.p.A Project: TimView: IP Network Fault and performance. Responsible for process specification with end users, scope definition, implementation, and acceptance test. Management of a team of three people. Products: OpenView NNM, Concord. Show less

  • Project Manager

    Jul 2011 - Dec 2011

  • Program Manager

    Mar 2001 - Jun 2011
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  Hewlett Packard Enterprise

  Jun 2012 - Sept 2017

  Customer: Eni S.p.A. Project: IT Operations application managementProject scope: Application Management baseline and on-demand activitiesI was the Bid Manager for the transition of project ITR-O tools from project phase to application management phase, negotiating the contract scope with the Customer and managing the proposal according to internal policies.In the delivery phase, I was the HPE Program manager responsible for customer relations, Change Request estimation, and respect of time, costs and quality.The contract scope was:• Application management on HPE software implementation• Catalogued Change Request• Enhancement projects Show less Role: Event ManagerCustomer: Hewlett Packard Enterprise Event manager: I have planned and organized the Local Enablement Event for South Cluster that was held in November 2015 for about 170 people.As an event manager, I produced detailed proposals for the event, evaluating the given constraints of time, budget and logistic, to be approved by the steering committee. The event has taken place in Rome on November 5-6th 2015 and the senior manager recognized it for the overall organization. Show less Customer: Eni S.p.A. Project: ITR-O - IT Transformation-Operation tools projectThe eni ITR-O Program was composed of several projects with the main objective of transforming the corporate IT infrastructure and operation model from outsourcing to insourcing.I was the HPE Program manager for the ITR-O Tools stream, responsible for customer relations, respect of time, costs and quality.The program was released in seven waves and organized in several areas: • Service Portal and Ticketing Management• Service Monitoring• Configuration Management• Asset management• Reporting• Cloud and Automation• Documentation & Training• Application Management baseline and on-demand activities• Computer Systems on boardingITR-O tools program had different levels of complexity:Customer: eni IT department was is a huge transformation, a new data center has been built and the organization was growing every day. Strong project management was in place requesting compliance to eni policies and documentation standard. Program had weekly customer status meeting and periodic steering committee.Technology and processes: several products to be installed and integrated at the same time, addressing product issues to support. Security constrain to be managed. ITIL Service Operation processes to be implemented in parallel, like incident, configuration, event, problem and request fullfilment.Scheduling: the scheduling was thight and mandatory due to contract expiration with the outsourcers. Time constrain didn’t allow any program relaxing until the last system was on board. Team: several streams in parallel at different stage, from analisys to maintanance, requiered flexible consultants allocation. The team was up to 80 consultants at the peak effort. Volumes: volumes to be managed were high compared to time: ca. 400 user requirements, thousands of system to onboard, about 3 million Configuration Items, several thousands of operators and users Show less

  • Program Manager

    Oct 2014 - Sept 2017

  • Event Manager

    Sept 2015 - Nov 2015

  • Program Manager

    Jun 2012 - Sept 2014
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  Micro Focus

  Oct 2017 - Oct 2023

  Project Manager responsible for contract "Servizi di gestione e sviluppo piattaforma Software “Micro Focus” at eni. Customer: Infordata for Banca d’ItaliaProject: New Technical Monitoring. Project: Realizzazione della soluzione di technical monitoring della Banca d’Italia (new technical monitoring)Public tender, project scope is porting from IBM Tivoli and check-mk to Micro Focus Operations Bridge platform. System, network, end to end and storage monitoring.Implementation of Operations Bridge Platform and Network Node Manager i

  • Project Manager

    Aug 2019 - Oct 2023

  • Project Manager

    Oct 2017 - Jul 2019