Mara Scarimbolo

Experience

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  Lido Blu Marine

  Jun 2011 - Aug 2012

  Receptionist (Seasonal time occupation whilst at University)
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  IAT Ruvo di Puglia

  Jul 2014 - Jun 2016

  Tourist Information Officer (part time)
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  NETWORK CONTACTS SRL

  Nov 2014 - Oct 2015

  Customer Service Consultant (part time)
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  The Data Appeal Company

  Jun 2016 - May 2017

  Junior Data Analyst & Customer Support
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  Booking.com

  Jun 2017 - Jun 2018

  Credit Controller

  - Managing and forecasting payments for hoteliers and hosts;- Managing a portfolio of 10000 hosts and hoteliers;- Super user for the Italy team for the development and optimization of new processes and the new internal platform integrated with SAP.

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  Puglia Cycle Tours

  Sept 2018 - Oct 2020

  Business Analyst

  - Support in understanding business process improvement;- Identification of possible growth opportunities;- Providing solutions that meet the needs of customers and stakeholders.

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  Casavo

  Oct 2020 - Mar 2023

  • Product Manager

    Jan 2023 - Mar 2023

  • Associate Product Manager

    Feb 2022 - Jan 2023

  • Junior Product Manager

    Oct 2020 - Feb 2022
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  Utravel | NaoClub

  Apr 2023 - Oct 2023

  Digital Product Manager

  Provide daily support to the development team and serve as a liaison between teams and stakeholders.Led the development of an Experiences Marketplace app that customers canuse in any destination.Collected and acted upon user feedback to continually improve the app's features and functionality.

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  Generali

  Dec 2023 - now

  Product Owner

  I currently work as a Product Owner in the User Experience and Digital Channels Tribe at Generali Assicurazioni. My main responsibilities include:- Managing evolutions for the Claims team and the Assistance team.- Monitoring tickets generated during login, registration, and password recovery for the Assistance team, handling a flow of 50,000 logins per day.- Ensuring that processes comply with regulations and that each regulatory evolution does not negatively impact the user experience.- Coordinating and prioritizing backlog activities.- Collaborating with development teams to ensure the delivery of high-quality digital solutions.- Defining and monitoring KPIs to assess the effectiveness of implemented solutions.- Facilitating workshops and alignment meetings among various stakeholders. Show less