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Mohammad Sultan

Mohammad Sultan

Customer Service Support Manager

Followers of Mohammad Sultan173 followers
location of Mohammad SultanDubai, United Arab Emirates

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  • Timeline

  • About me

    Marketing specialist and Web designer

  • Education

    • HubSpot Inc

      -
      Social Media Marketing Certification Marketing

    • Arab community college

      1996 - 1998
      High School Diploma Computer Programming

    • HubSpot Academy

      -
      Inbound Certification 2019 Marketing

      Activities and Societies: Fundamentals of inbound & growing business with a flywheel model Setting Bussiness goals Creating buyer personas Developing the buyer’s journey

  • Experience

    • LIFE TIME

      Aug 2006 - Mar 2008
      Customer Service Support Manager

    • LAPTOP HOME

      Mar 2008 - Dec 2011
      Customer Service Support Manager

      Customers support after sale support and RMA HandlingIncrease department revenues and convert it from financially dependent to finically supportive by adding new services contract and selling spare parts for out of warranty laptops Increase company profits by making contracts with other local services centers in capitals and province in all countries Expand international relation with authorized service center such as (Emitac -Hp) and (Metra- Dell)

    • BMS GROUP FOR TRADING L.L.C

      Dec 2011 - Feb 2015
      Co-Founder

      Market research. For new laptop model to forecast the demand for new productsDealing with suppliers from China, HongKong and looking for nee onesMake orders from local and international market Handling shipping and customs

    • Khubz and Meleh

      Feb 2015 - Sept 2019
      Digital Marketing Manager

      Increase sales by 20% in first six months and 350% in four year Creating social media accounts on Facebook, Instagram platformsDeveloping and managing media content Managing social media campaignsGet the restaurant listed in the top food reviewing and ordering platform

    • MEBMS Marketing

      Oct 2018 - now
      Marketing Specialist

      Product & market researchPersona researchPaid campaigns ROI forecast & analysisMeasuring Current and future KPI’sReduce operation bottleneckReduce handling & shipping cost

  • Licenses & Certifications