
Mark J Lane
Customer Service Engineer

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About me
The proud owner and manager at extra-help Newcastle under Lyme
Education

City and Guilds
2017 -Level 3 Award in Education and Training
Qualsafe Awards
2017 -IQAActivities and Societies: Internal Quality Assessor award this will enable me to assess the quality of training delivered within the training/work environment.

Qualsafe
2019 -Registered with qualsafe to deliver first aid

Nvq
2020 -Manual handling trainer Train the trainerQualified manual handling trainer QCF

Staffordshire University
1997 - 1999HNC Science Sciences and EngineeringAs part of my ceramic career I studied alongside work to achieve a HNC

Performance though people
2014 - 2016NVQ3 health and social care Nvq3 health and social care
Longton high school
1989 - 1994Maths, science, history, english, art, french, Physical Sciences all at C grade
City of stoke on Trent 6th form college
1992 - 1994Art, science, general studies E D C grade
Stoke on trent college
2016 - 2016Nvq2 Certificate in common health conditions
Stoke on trent college
2015 - 2016Nvq2 Team Leading Knowledge
Stoke on trent college
2020 - 2020Level 2 Dementia awareness
Stoke on trent college
2020 - 2020Infection prevention control
Experience

British telecom openreach
Nov 1999 - Jun 2009Customer Service Engineercustomer service engineer installing\repairing phone lines for business and residential customers, copper E side and D side, overhead work, External safety composite course, hot site trained (high voltage 133kv), risk assessment trained, New road and street work act, working in underground structure and overhead poling

West Midlands Ambulance Service NHS Trust
Aug 2009 - Aug 2013High dependency ambulance transportI am employed to drive ambulances to transfer patients safely to and from appointments, meet tight time constraints, place patients on stretchers, transfer to\from wheel chairs, maintain cleanliness of vehicle change sioled linen, wash\ sanitise interior of vehicle. Administer first aid, regularly check equipment to ensure adequate stock of supplies, excellent IT literacy. control ambulance crews and take phone calls from hospitals for bookings.

NSL Services Group
Aug 2013 - Aug 2016High dependency/ bariatric patient transportHighly resourceful, flexible, committed, innovative individual with extensive experience in High Dependency Patient Transport, conducting dynamic risk assessments swiftly and concisely on each and every job I'm called to, providing focused patient care. having the ability to face demanding situations possessing strong client facing and configuration skills, a strong team player.

E-zec Medical Transport Ltd
Aug 2016 - Jun 2021National TrainerThe training I deliver is based on the care certificate to comply with CQC standards. I have a extensive portfolio of CPD for teaching and training to ensure that I am up to date with any changes. I read relevant CQC reports to see where training can be focused.Recently I've been involved with recruitment, collecting CV's, contacting interviewees, organising interview dates and time as well as assessing driving and interviewing. Training current staff and new recruits to Qualsafe awards standards using class room based and 'on the job' assessing methods, including BLS, CPR and Oxygen therapy. Assessing driving for new employees and current staff, working as part of a crew and assessing work place competence also working closely with supervisors and management to identify training opportunity. Supporting current staff with E-Learning platforms and identifying development needs also finding the correct training package for identified training needs.Supporting the management with recruitment and feed back on new staff. Driving blue light vehicles on ITU ambulance transfers between hospitals in Staffordshire (e.g. Royal stoke to Burton Queens) which require a paramedic trained crew. Assisting the Paramedic. Show less

Community Care Worker Limited
Jun 2021 - nowTraining and recruitmentIndustry leading training and development.. Supportive Family company assessing care certificate, training care staff and recruiting staff.

Extra Help - A Helping Hand
May 2022 - nowBusiness Owner
Licenses & Certifications

PHC-Member
The Royal College of Surgeons of EdinburghJan 2017
Advanced Level Apprenticeship in Health
Skills for HealthApr 2016
Honors & Awards
- Awarded to Mark J LaneAdvanced Apprentice of the year 2016 - Jan 2017 I have been shortlisted for the advanced apprentice of the year through Performance Through People 2017
Volunteer Experience
member
Issued by ASSOCIATION OF HEALTHCARE TRAINERS LTD
Associated with Mark J LaneCommunity First Responder
Issued by Charity on Mar 2014
Associated with Mark J Lane
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