Mark J Lane

Mark J Lane

Customer Service Engineer

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location of Mark J LaneGreater Stoke-on-Trent Area

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  • Timeline

  • About me

    The proud owner and manager at extra-help Newcastle under Lyme

  • Education

    • City and Guilds

      2017 -
      Level 3 Award in Education and Training
    • Qualsafe Awards

      2017 -
      IQA

      Activities and Societies: Internal Quality Assessor award this will enable me to assess the quality of training delivered within the training/work environment.

    • Qualsafe

      2019 -

      Registered with qualsafe to deliver first aid

    • Nvq

      2020 -
      Manual handling trainer Train the trainer

      Qualified manual handling trainer QCF

    • Staffordshire University

      1997 - 1999
      HNC Science Sciences and Engineering

      As part of my ceramic career I studied alongside work to achieve a HNC

    • Performance though people

      2014 - 2016
      NVQ3 health and social care Nvq3 health and social care
    • Longton high school

      1989 - 1994
      Maths, science, history, english, art, french, Physical Sciences all at C grade
    • City of stoke on Trent 6th form college

      1992 - 1994
      Art, science, general studies E D C grade
    • Stoke on trent college

      2016 - 2016
      Nvq2 Certificate in common health conditions
    • Stoke on trent college

      2015 - 2016
      Nvq2 Team Leading Knowledge
    • Stoke on trent college

      2020 - 2020
      Level 2 Dementia awareness
    • Stoke on trent college

      2020 - 2020
      Infection prevention control
  • Experience

    • British telecom openreach

      Nov 1999 - Jun 2009
      Customer Service Engineer

      customer service engineer installing\repairing phone lines for business and residential customers, copper E side and D side, overhead work, External safety composite course, hot site trained (high voltage 133kv), risk assessment trained, New road and street work act, working in underground structure and overhead poling

    • West Midlands Ambulance Service NHS Trust

      Aug 2009 - Aug 2013
      High dependency ambulance transport

      I am employed to drive ambulances to transfer patients safely to and from appointments, meet tight time constraints, place patients on stretchers, transfer to\from wheel chairs, maintain cleanliness of vehicle change sioled linen, wash\ sanitise interior of vehicle. Administer first aid, regularly check equipment to ensure adequate stock of supplies, excellent IT literacy. control ambulance crews and take phone calls from hospitals for bookings.

    • NSL Services Group

      Aug 2013 - Aug 2016
      High dependency/ bariatric patient transport

      Highly resourceful, flexible, committed, innovative individual with extensive experience in High Dependency Patient Transport, conducting dynamic risk assessments swiftly and concisely on each and every job I'm called to, providing focused patient care. having the ability to face demanding situations possessing strong client facing and configuration skills, a strong team player.

    • E-zec Medical Transport Ltd

      Aug 2016 - Jun 2021
      National Trainer

      The training I deliver is based on the care certificate to comply with CQC standards. I have a extensive portfolio of CPD for teaching and training to ensure that I am up to date with any changes. I read relevant CQC reports to see where training can be focused.Recently I've been involved with recruitment, collecting CV's, contacting interviewees, organising interview dates and time as well as assessing driving and interviewing. Training current staff and new recruits to Qualsafe awards standards using class room based and 'on the job' assessing methods, including BLS, CPR and Oxygen therapy. Assessing driving for new employees and current staff, working as part of a crew and assessing work place competence also working closely with supervisors and management to identify training opportunity. Supporting current staff with E-Learning platforms and identifying development needs also finding the correct training package for identified training needs.Supporting the management with recruitment and feed back on new staff. Driving blue light vehicles on ITU ambulance transfers between hospitals in Staffordshire (e.g. Royal stoke to Burton Queens) which require a paramedic trained crew. Assisting the Paramedic. Show less

    • Community Care Worker Limited

      Jun 2021 - now
      Training and recruitment

      Industry leading training and development.. Supportive Family company assessing care certificate, training care staff and recruiting staff.

    • Extra Help - A Helping Hand

      May 2022 - now
      Business Owner
  • Licenses & Certifications

    • PHC-Member

      The Royal College of Surgeons of Edinburgh
      Jan 2017
    • Advanced Level Apprenticeship in Health

      Skills for Health
      Apr 2016
  • Honors & Awards

    • Awarded to Mark J Lane
      Advanced Apprentice of the year 2016 - Jan 2017 I have been shortlisted for the advanced apprentice of the year through Performance Through People 2017
  • Volunteer Experience

    • member

      Issued by ASSOCIATION OF HEALTHCARE TRAINERS LTD
      ASSOCIATION OF HEALTHCARE TRAINERS LTDAssociated with Mark J Lane
    • Community First Responder

      Issued by Charity on Mar 2014
      CharityAssociated with Mark J Lane