Jonathan Chipanga

Experience

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  IT Solution

  Feb 2008 - May 2008

  Student

   Creating user account, cabling, installing software’s and repairs computer Keeping the asset register up to date on all IT related assets and Licensing. Windows 2000/2003 server Network and System administration. Configure clients running Windows NT/2000/XP/Vista Operating System.  Create and manage user accounts and policies in an Active Directory. POP3 email account setup and maintenance.

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  South Central Electronic

  May 2009 - Aug 2009

  Junior Technician

  Junior Technician Helping user to solve their problems Troubleshooting networking  Installing new components on computers Installing printers and installing operating system and software Repairs computers and printers

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  Gauteng Online

  Oct 2009 - Nov 2010

  Field Technician

  Unit Leader +Field technician Main responsibilities included: New installation of computers, projectors and printers Configuring server 2003 and firewall Troubleshooting networking and installing networking cables Installing terminal and configure them Installing and connecting internet using (satellite dish and Radio)

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  Nashua Communications

  Apr 2011 - Jul 2013

  Desktop Support

  Senior Desktop Support Engineer/IT Coordinator Managing business /IT users within helpdesk team. Providing support on 2nd and 3rd line of Microsoft Services (based on scope of services Managing escalations / resolving issues transferred from 1st line of support. Providing knowledge transfer within team (2 members) Supervise and maintain from IT/Security  Cooperate with internal security team on securing client /Server infrastructure (responding to external internal audits /infiltration attempts) Implementation internet /proxy scanning /deep scanning hardwareManaging vendor during Data Warehouse implementation project. Followed by hand over of governance documentation and maintenance. Administration of Windows Server NT/2000/2003 based on Active Directory 2003. Administration, management of Windows client systems 98/XP. Participation in upgrade project of Microsoft Exchange Server 2003. Deployment, administration of MS SharePoint Server, WSUS. Management of antivirus security & policy: Symantec Antivirus 8.0/9.0/10.0.Additional responsibility : Supervisory , configuration of telephone PBX Panasonic KX500 ,which includes configuration of digital tracks, maintenance and resolving issues Creating users ,organization and configuring domains  Installing ,maintaining AT&T, VPN, wireless and firewalls Configuring outlook, Daily sales, JDE, Orbit, Nielsen answers, Siebel , Repwise, Oculus and Pride Setting and monitoring video conference Configuring speed dial, unlock code for desk phone Give support to people who work remote through AT&T and Cisco Any connect Logging calls with Dell and HP  Configuring switches and Routers for Cisco and Enterasys Installing projectors Configuring emails on printers and on cell phone  Configuring and administer emails on exchange server 2003,2010 Show less

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  Netsurit

  Jul 2013 - Sept 2017

  Network Engineer / System administrator

  System Administrator/Network Engineer  Perform Server Audits for clients and collate data in templates  Network cabling Provide full hardware level support on Servers Provide full hardware level support on workstations Provide full desktop software level technical support for Windows and Office  Configure Wireless Access Points Troubleshooting of physical network failures Troubleshooting of Server failures and network Configuring Cisco switches,WLC and Routers  Configuring HP,3com ,Planet and Dell switches Configuring VOIP Router Configure connectivity for servers on both Windows platforms Installation and setup of servers according to company standards Joining workstations to Active Directory managed domains  Installation of Servers into cabinets Installation of network devices Installation of both USB and network Printers Troubleshooting of both USB and network Printers Administering rights and permissions for shared printers Administering rights and permissions for network shares Administering rights and permissions for exchange mailboxes Setting up remote Connections on servers Moving of servers between physical locations Disassembling and clean ups of server cabinets Configuring Exchange 2003/2008/2010/Office 365/Pop/IMAP mail  PC Support maintenance tasks Ensure client backups does not fail Ensure anti-virus is deployed and updated across network Advising client on potential risks at their sites Ongoing feedback to management regarding servers and issues experienced Daily updates of Tickets that you are responsible for Configuring and administer Call manager (VOIP) PABX CCTV Kronos Documentation Show less

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  Reckitt

  Oct 2017 - now

  Senior Network Engineer

  Network Engineer/System administrator Responsible for the Administration, Maintenance and Troubleshooting of the Project  Complete Network Solution with Various Network tools Manage Cisco ASA, daily monitoring, check logs, adding and removing rules, Remote VPN, Expand the existing Zones, Planning and Designing. Manage Checkpoint firewall for all data centers in project environment Configuring and Managing APs & WLCs Configuring and Managing Cisco ASA and Fortigate Firewalls Configuring and Managing Cisco WSA- Proxy Server and Scan safe Managing Cisco ACS server and Cisco ISE server Working on Riverbed Troubleshooting on Routing and Switching Troubleshooting on Cisco ASA, Fortigate, Wireless Devices and Cisco WSA Responsible for Network Design with Ground Rules Vast experience with large network, medium network & small network design and development  Skilled in, planning, designing, implementing and maintaining network carrier class, and network service provider backbone  Ability to design highly available, resilient, and scalable networks  Depth knowledge of Routing Protocols and Working on protocols Excellent network troubleshooting and repair skills  Good understand of network cabling design and other technology design documents  Responsible for ensuring that the networking designs complies with the service level agreements To oversee the operational performance of the Client in accordance with technical & operational requirement prescribed in SLA (Service Level Agreement) with various Stake holders of project Understand the client requirement and provision the services and close the WOs in the systems.  Identify process improvement opportunities and implement the same  Perform the tasks of designing and implementing various networking technologies Responsible for evaluating network designs to meet customer requirements efficiently and effectively Responsible for developing disaster recovery plans and other network Show less