Anthi Vourtsa

Experience

• 

  Technological Educational Institute of Messolonghi

  Oct 2013 - Mar 2014

  Laboratory Assistant

  Additional support to the students in understanding the course and help them solve the individual exercises.

• 

  Eurobank

  Oct 2014 - Mar 2015

  Τrainee in Control Legal Costs - General Administration of Legal Fees ( internship )

  Computerization - Data Logging - Archiving - Payroll Processing

• 

  Cyta Hellas

  Jul 2015 - Feb 2018

  Technical Support Engineer for residential and SoHo customers

  Handle clients' problems with internet connectionHandle clients' problems with phone line ( PSTN , VoIP )Escalation to the 2nd level, when neededRemote management and configuring of clients' cpe ( Thomson, Pirelli , ZTE )First level troubleshooting in problems with mobile communicationFirst level troubleshooting in problems with the IPTV

• 

  Vodafone

  Jun 2020 - now

  Proactive and detail-oriented professional experienced in customer service monitoring and escalation management. Diligently perform 1st level checks, swiftly identifying and addressing service damages. Ensure strict adherence to agreed Service Level Agreements (SLAs) through diligent follow-up and consistent delivery of high-quality services. Proficient in preparing detailed reports for customers, guaranteeing transparency and maintaining service excellence. Actively engage with customers, organizing meetings to gather valuable feedback and enhance departmental performance. Show less

  • Technical Customer Service Manager Gold Club

    Dec 2021 - now

  • SME and Corporate Technical Support Engineer

    Mar 2018 - Nov 2021

  • CYTA SME & Corporate Technical Support Engineer

    Jun 2020 - Apr 2021