Theresa Geffre

Experience

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  American Express

  Aug 1985 - May 2001

  Network Development Fulfillment Specialist- Merchant Services

  • Customer service, account concerns, account balancing• Merchant services, account concerns, merchant balancing • Handled POP equipment for merchant accounts, setup banking data, deposit information.• Setup merchant processing software. • Received several awards for customer service

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  USAA Federal Savings Bank

  Jul 2001 - Jul 2004

  Customer Service/Bank Escalations

  • Handled Bank Escalations, customer concern issues.• Wires, transfers, account setup, closures• Sold CDs, educated on different savings accounts.• Educated consumers on Insurance programs• Educated on varies Money Markets • Received 27 awards in customer service

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  Frito-Lay Sale

  Aug 2002 - Jul 2004

  Frito-Lay Sale Part-Time

  • Merchandiser handled large box accounts, Costco, Kroger, Safeway

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  WellPet.Inc

  Jul 2004 - Jan 2018

  Territory Account Manager WellPet AZ, NV & S.CA

  Motivated professional offering over 20+ years of sales and marketing, business development as well as merchandising expertise with proven ability to drive success that is instrumental in obtaining new customers and the bottom-line objectives by leveraging strategic, technical, business processes and financial skill set. Responsible for achieving and exceeding sales goals within as well as growth objectives by successfully managing Independent, and Key accounts in Arizona, Nevada and Southern California. Primary Responsibilities:• Generate account specific annual business plans to insure goals and quotas are achieved• Facilitate quarterly and annual strategic planning meetings detailing growth strategies, product profitability metrics, merchandising and category management goals and sales development fund spending • Enhance business relationships with Key Accounts by understanding market dynamics, consumer insights and trends, retail account business issues, challenges and opportunities • Work with Marketing Department to develop and execute promotional programs• Establish and maintain good relationships with distributor personnel in assigned district. Workwith distributors to provide added value service packages for Key Accounts• Understanding of Retailer and Distributor profitability structure, business organization and financial fundamentals of a 3-tier distribution system.• Ability to deal tactfully and diplomatically with all levels within Independent business organizations• Strong planning and organizational skills with a high commitment to timely execution, follow up and issue resolution• Received Sales Team of year award 2011 Show less

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  Sojos Pet Food

  Jan 2018 - Feb 2019

  Territory Account Manager AZ, NV & S.CA

  Managed new and growing natural pet food in Arizona, Nevada and Southern California markets, responsible for building and executing a growth plan with strategic accounts while developing business plans unique to each account in order to drive sales and expand on brand awareness. Primary responsibilities: • Establish and maintain business relationships with strategic key accounts vital to business growth. • Develop and manage business plans to achieve sales • Create and implement new item launch strategies that leverage the retailer as an asset to drive execution.• Identify and develop strong working relationships with cross-functional team members including but not limited to marketing, purchasing, operations and the field sales team.• Deliver training to store associates to educate and inspire Show less

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  Stella & Chewy's

  Sept 2019 - now

  Territory Sales Manager AZ & NV

  • Develop and manage sales strategy for the market that ensures attainment of Company goals including but not limited to sales growth, profitability, brand development, brand awareness and brand leadership objectives. Coordinate and control the daily sales operations within the territory, including the execution of sales calls consistent with territory sales plans for account growth and new account attainment.• Management of Key Accounts / Chains within the territory including Joint Business Planning, Promotional Execution and new product introductions.• Target A, B, and C accounts by present and potential revenue and profits, costs to sell and service and probability of success and allocate time accordingly.• Train and educate retail sales personnel. Training to include, but not be limited to, product features and benefits, nutritional education and selling to the consumer.• Communicate, and coordinate with Distributor sales personnel on a regular basis. Schedule ride-a-longs with Distributor Reps as required. Work with the Key Account Manager to provide sales training of distributor sales reps, trade show coordination and other distributor related requirements.• Coordinate all in-territory trade shows, consumer shows and other event activities including show payments and scheduling, booth transportation, assembly and disassembly.• Control expenses to stay within budgeted guidelines. Show less