Kajal Goyal

Experience

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  FIS

  Dec 2019 - Dec 2020

  Customer Service Representative

  Troubleshooting consumer problems, identifying the request/ dispute and taking appropriates measures as per guidelines.- Worked as a ‘Data Analyst’, ‘Processing Agent’ as well as an ‘Investigation Agent’.- Performing KYC verification as per guidelines.- Sending disclosures to the consumers as per request.- Freezing fraudulent accounts or accounts with possibility of identity theft as per customer’s request.- Contacting the respective bank for further clarification in order to resolve customer’s dispute.- Verifying and matching crucial documents provided by the customer with data in the system.- Sending consumer score to the customer if requested.- Worked with and have knowledge of financial institution’s supporting products- AS400, Qualifile, Casevue Show less

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  AASHMAN FOUNDATION

  Aug 2021 - Nov 2021

  Volunteer

  I worked at the foundation as a social media markerter

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  Department of chemistry Delhi University

  Jan 2022 - May 2022

  Student Intern

  Following my interest in Chemistry field , I did my full time internship with hands-on in the field of medicinal chemistry and worked on anti-cancer agents

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  Chegg India

  Apr 2022 - now

  Managed network expert
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  Barclays

  Mar 2023 - now

  Process Advisor

  Consumer lending operations|| Reconciliation