Kajal Goyal

Kajal Goyal

Customer Service Representative

Followers of Kajal Goyal183 followers
location of Kajal GoyalWest Delhi, Delhi, India

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  • Timeline

  • About me

    Process advisor

  • Education

    • Shivaji College

      2016 - 2019
      Bachelor of life Science Science 7.424

      Life Sciences includes chemistry, botany, zoology as subjects

    • Amity University

      2020 - 2022
      M.sc. applied chemistry Chemistry 9.01
  • Experience

    • FIS

      Dec 2019 - Dec 2020
      Customer Service Representative

      Troubleshooting consumer problems, identifying the request/ dispute and taking appropriates measures as per guidelines.- Worked as a ‘Data Analyst’, ‘Processing Agent’ as well as an ‘Investigation Agent’.- Performing KYC verification as per guidelines.- Sending disclosures to the consumers as per request.- Freezing fraudulent accounts or accounts with possibility of identity theft as per customer’s request.- Contacting the respective bank for further clarification in order to resolve customer’s dispute.- Verifying and matching crucial documents provided by the customer with data in the system.- Sending consumer score to the customer if requested.- Worked with and have knowledge of financial institution’s supporting products- AS400, Qualifile, Casevue Show less

    • AASHMAN FOUNDATION

      Aug 2021 - Nov 2021
      Volunteer

      I worked at the foundation as a social media markerter

    • Department of chemistry Delhi University

      Jan 2022 - May 2022
      Student Intern

      Following my interest in Chemistry field , I did my full time internship with hands-on in the field of medicinal chemistry and worked on anti-cancer agents

    • Chegg India

      Apr 2022 - now
      Managed network expert
    • Barclays

      Mar 2023 - now
      Process Advisor

      Consumer lending operations|| Reconciliation

  • Licenses & Certifications