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Angel Quinones

Angel Quinones

Business Care Manager

Followers of Angel Quinones452 followers
location of Angel QuinonesWesley Chapel, Florida, United States

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  • Timeline

  • About me

    Business Strategy | Project Management | Training | Communications Specialist | Financial Industry

  • Education

    • University of Phoenix

      -
      Bachelor's degree Business Administration and Management, General

  • Experience

    • AT&T

      Jan 1997 - Mar 2006
      Business Care Manager

    • Citi

      May 2006 - Mar 2024

      Client facing role to develop relationships with Registered Investment Advisor and Asset Management Firms, determining client needs from a product and platform perspective. Drive customized solutions and product changes for the Securities Backed Lending products ensuring they are competitive within the industry and marketable to clients. Managed a team of (6) analyst, providing business end user support in a Help Desk model and ensuring delivery of strategic business initiatives impacting the internal and external client experience. Assisted in the creation of the Office of the Client Experience organization, which was responsible for improving efficiency across the firm, identifying ways for banking teams to focus on growing revenue, and improving the overall client experience. Managed a team of analysts responsible for the KYC, Account Opening, and delivery of Welcome Packages for Latin American clients looking to establish banking accounts with Citi

      • Strategy Lead Analyst

        May 2023 - Mar 2024

      • Digital Engagement Specialist

        Mar 2017 - May 2023

      • Senior Business Analyst

        Apr 2011 - Mar 2017

      • Operations Manager

        May 2006 - Apr 2011

  • Licenses & Certifications

    • Lean Six Sigma Green Belt Certification

      Six Sigma Global Institute
      May 2024
      View certificate certificate

  • Honors & Awards

    • Awarded to Angel Quinones
      Client Service Excellence Award Citi Private Bank Oct 2022 For the commitment and dedication to Citi and it's customers.
    • Awarded to Angel Quinones
      Client Service Excellence Award Citi Private Bank Oct 2019 For the commitment and dedication to Citi and it's customers.
    • Awarded to Angel Quinones
      Client Service Excellence Award Citi PrivateBank Oct 2018 For the commitment and dedication to Citi and it's customers.
    • Awarded to Angel Quinones
      Client Service Excellence Award Citi Private Bank Oct 2017 For the commitment and dedication to Citi and it's customers.