Ashutosh Joshi

Experience

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  BSS INFOTECH

  Apr 2014 - May 2015

  Desktop Support Engineer

  * Addressing user tickets regarding hardware, software and networking Walking customers throughinstalling applications and computer peripherals.* Asking targeted questions to diagnose problems.

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  Teleperformance

  Jan 2019 - Mar 2021

  Technical Support Specialist

  * Supported customers with basic technical support for current and past software releases.* Assisted clients with general support for hardware, peripherals, network connections, and externalsoftware.* Escalated help desk tickets to Level 2 / Tier 2 support when out- side the scope of L 1 /T1 techniciansupport.* Handling Customer technical queries related to Norton installation, Updating OS, Removing threats using VSS.* Product support, Offer UHD services, Sales force tools, Norton Tools (NRNR, MAT, NPE) for removing and detecting threats. Show less

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  Competition Tayari

  Apr 2021 - May 2022

  Technical Support Specialist

  *Responsible to provide support related to system software and hardware*Provided support to clients, Students over call, chat or remote, and arrange meetings.*Responsible to train staff including Deal with system operations, Bug fixing.*Researched offline market for offline packages and study material, collected and analyzed data,documented marketing efforts.