Ashutosh Joshi

Ashutosh Joshi

Desktop Support Engineer

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location of Ashutosh JoshiJaipur, Rajasthan, India

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  • Timeline

  • About me

    Technical Support Specialist

  • Education

    • Rose public senior sec. school

      2009 - 2010
      Senior secondary commerce and computer
    • University of Rajasthan

      2009 - 2013
      Bachelor of computer apllication Computer Science
    • Lovely Professional University

      2013 - 2016
      Master of Computer Applications - MCA Computer Science
  • Experience

    • BSS INFOTECH

      Apr 2014 - May 2015
      Desktop Support Engineer

      * Addressing user tickets regarding hardware, software and networking Walking customers throughinstalling applications and computer peripherals.* Asking targeted questions to diagnose problems.

    • Teleperformance

      Jan 2019 - Mar 2021
      Technical Support Specialist

      * Supported customers with basic technical support for current and past software releases.* Assisted clients with general support for hardware, peripherals, network connections, and externalsoftware.* Escalated help desk tickets to Level 2 / Tier 2 support when out- side the scope of L 1 /T1 techniciansupport.* Handling Customer technical queries related to Norton installation, Updating OS, Removing threats using VSS.* Product support, Offer UHD services, Sales force tools, Norton Tools (NRNR, MAT, NPE) for removing and detecting threats. Show less

    • Competition Tayari

      Apr 2021 - May 2022
      Technical Support Specialist

      *Responsible to provide support related to system software and hardware*Provided support to clients, Students over call, chat or remote, and arrange meetings.*Responsible to train staff including Deal with system operations, Bug fixing.*Researched offline market for offline packages and study material, collected and analyzed data,documented marketing efforts.

  • Licenses & Certifications