Khushkirat Singh Virk

Experience

• 

  Concentrix

  Feb 2021 - now

  Senior Technical Support Specialist (L3)

  • Reproduces customer’s issue and isolates and resolve problems by a least intrusive method.• Provided direct support to team of 20 persons for escalation of complex issues resulting in 20% reduction in escalations.• Participate in the identification of bugs and reporting to internal teams to implement solution in an effective manner resulting in better user interface design. • Collect, organize and maintain a problem and solution’s logs for use by other internal teams. • Works with other engineers to develop a solution to highly complex issues with case prioritization.• Troubleshoot cloud syncing issues, computer devices and operating systems, connection to internet and peripheral devices. • Helped clients to install computer hardware, Operating System and software applications.• Provides excellent customer service to users over phone calls and emails. Show less