Khushkirat Singh Virk

Khushkirat Singh Virk

Senior Technical Support Specialist (L3)

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location of Khushkirat Singh VirkGreater Toronto Area, Canada

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  • Timeline

  • About me

    Senior Technical Support Specialist at Concentrix

  • Education

    • SGGSW University, Fatehgarh sahib

      2012 - 2016
      Bachelor's degree Computer Science

      Activities and Societies: Volunteer contribution: Participated in social activities such as Rural Development and Blood Donation campaigns.

    • Punjabi University, Patiala

      2016 - 2018
      Master's degree Computer Science

      Activities and Societies: Volunteer coordinator: Organized religious ceremonies in universities. Courses Taken:-Operating SystemsComputer ArchitectureData Structures and AlgorithmsDBMSSoftware EngineeringNetwork Security

    • Cégep de la Gaspésie et des Îles

      2019 - 2020
      Attestation of College Studies Computer Science
  • Experience

    • Concentrix

      Feb 2021 - now
      Senior Technical Support Specialist (L3)

      • Reproduces customer’s issue and isolates and resolve problems by a least intrusive method.• Provided direct support to team of 20 persons for escalation of complex issues resulting in 20% reduction in escalations.• Participate in the identification of bugs and reporting to internal teams to implement solution in an effective manner resulting in better user interface design. • Collect, organize and maintain a problem and solution’s logs for use by other internal teams. • Works with other engineers to develop a solution to highly complex issues with case prioritization.• Troubleshoot cloud syncing issues, computer devices and operating systems, connection to internet and peripheral devices. • Helped clients to install computer hardware, Operating System and software applications.• Provides excellent customer service to users over phone calls and emails. Show less

  • Licenses & Certifications

    • Introduction to Packet Tracer

      Cisco
      Mar 2022
    • Verified International Academic Qualifications

      World Education Services
      Jan 2022
      View certificate certificate