Pranjal Tidke

Experience

• 

  Altera Digital Health

  Aug 2016 - Oct 2024

  • Managing a team of more than 15 frontline Analysts working on Database, Cloud, and Application Performance issues.• Spearheaded Process improvement documents, coordinating with the stakeholders, and presenting the process document.• Performing in-depth analysis of operational metrics and creating strategies to meet the SLA and KPIs targets.• Successfully reduced total Time to Resolution (TTR) by implementing more efficient workflow processes and advanced troubleshooting protocols.• Served as the primary contact and trusted advisor for named clients, fostering strong relationships with key stakeholders and decision-makers.• Collaborate closely with Development and Solution teams, serving as a liaison between technical intricacies and strategic objectives.• Identify and rectify product bugs promptly, minimizing disruptions and optimizing operational efficiency. Show less ▪ Troubleshooting Database-related issues like Application hang, timeout errors, and Application Freezing.▪ Implementing, maintaining, and Troubleshooting HADR solutions: Clustering, Replication, Log Shipping, Always On.▪ Troubleshooting Login issues related to Active Directory.▪ Capturing logs and traces (SQL Profiler, Black Box) and analyzing them to Find the cause of the issue.▪ Case handling via Salesforce, service now Defect management via ALM, coordinating with development for RCA/Defect.▪ Determining and resolving bugs and other issues regarding project requirements in a timely fashion.▪ Provide leadership to the team by providing relevant training, coaching, and mentoring junior team members. Show less

  • Associate Technical Manager

    Mar 2023 - Oct 2024

  • Senior Database Administrator

    May 2021 - Mar 2023

  • Database Administrator

    Mar 2019 - May 2021

  • Associate Technical Support (previously Allscripts)

    Aug 2016 - Feb 2019
• 

  MicroStrategy

  Oct 2024 - now

  Cloud Technical Account Manager