Kenniston Okorie

Experience

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  Freelance

  Sept 2019 - now

  Graphic Designer

  Design of promotional Adds, flyers Logos, Cards, brochure Etc. All on freelance basis I have an extensive experience in the use of photoshop and other design tools.

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  Jumia Nigeria

  Oct 2020 - Dec 2020

  Customer Service Agent

  - making outbound calls to customer to confirm order using OMS (A CRM tool).- Sending Email notifications to customers for confirmation or cancellation of orders using Sales Force- Handling of customer complaints - Escalation of customer requests

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  AB Microfinance Bank Nigeria Limited

  Dec 2020 - Jul 2022

  Support the System Administrator to plan, deploy, configure and maintain Servers.Monitor Servers resources and maintain same for uptime.Operate and administer server at the data center and branches (MS Win 2016 R2,MS Exchange).Server patch management using WSUS.Design Server resources concept and create lifecycle plan for servers. Document internal procedures and ensure effective monitoring .compliance to processes and framework in place within the department. Mounting and Installation of Servers and rack components.Maintenance of all server hardware in data center and all branches including HQ.Contribute to new project implementation with infrastructure team. Show less - Working together with a team of Technical Support Specialists in resolving issues for over 1,000 End Users in over 28 Branches nationwide using a ticketing system (Jira)- Configuration of systems, installation of softwares, network printer connection for all users.- Hardware repair and maintenance to all users ( computer systems, printers ).- Network support configuration and troubleshooting - Remote support for resolving issues using TeamViewer.- Problem escalation when required.- Hardware Routine inventory taking and record management.- Application support and installation (Microsoft Windows, banking operations softwares, Antivirus etc).- Mail support and profile management for all users (Outlook, EM client, World client etc.) Show less

  • Junior System Administrator

    Jan 2022 - Jul 2022

  • IT Service Desk Officer

    Dec 2020 - Jan 2022
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  DataMax Registrars Limited

  Jun 2022 - Aug 2023

  IT Administrator

  ➢ System Administration (AD, Server hardware and software management etc.).➢ Application, staff file and database backup.➢ Database Management using SSMS and workbench.➢ Monitoring and maintaining computer systems, networks and firewalls.➢ End-user support.➢ IT Asset management using Snipe-It.➢ Website management.➢ Project Management.➢ IT asset procurement.