Precious Madise

Experience

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  NAOC Ltd - Nigerian Agip Oil Company

  Nov 1996 - Dec 1997

  Secretary to the Public Affairs Division Manager - Industrial Attachee

  Managed stationery, receiving/dispatching of mails. Typing of memos, letters, documents, administration received of visitors, logistics arrangement and other correspondence.

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  Federal Technical College

  Jul 2000 - May 2001

  Class Instructor

  Shorthand, Typewriting, Office Practice and Word Processor Instructor (NYSC)

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  Nigeria Law Publication Limited

  Oct 2001 - Jan 2002

  Production Specialist

  Competently controlled official company seal on legal documents, stationary requisition/collection, junior staff supervision, attended customers, restructured easy-to-use filling system, dictated in shorthand and transcription.

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  Geesim Ventures Nigeria Limited

  Mar 2002 - Feb 2003

  Product Development Analyst

  - Worked with a wide range of stakeholders to identify new business opportunities and improving existing products.- Frequently brainstorm of viability of new ideas for the purpose of developing of a product.- Ensured that the minutest idea is analysed and screened.- Resolved unforeseen encumbrances during product development stages and readjust the timeframe in line with reality.- Worked with other units like Finance and Customer Service to ensure that the product meets the expectation of customers and will be profitable.- Promptly engaged support team to resolve issues raised by customers (ie internal and/or external).- Actively participated in all products and services UATs.- Provided periodic reports. Show less

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  Diamond Bank Plc

  Feb 2003 - Oct 2003

  Secretary to Company Secretary / Legal Adviser

  Projected daily office operations that included, stationary requisition and collection, junior staff supervision, attending to customers, receiving/making calls, filled of documents and other official documents.

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  Standard Trust Bank

  Oct 2003 - Mar 2004

  Secretary to the Divisional Head, Corporate Control

  Expertly reported suspected fraudulent customers to the fraud unit. Efficiently resolved customer queries and made test calls to customer’s cell phones and escalated advanced enquiries to relevant back office support.

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  MTN Nigeria

  Mar 2004 - Mar 2022

  - Coordination of the development of Mobile Financial Services (MFS) and project management functions required to bring to market Mobile Financial Services products, services and features that profitably satisfy MTN’s target customers’ needs and aspirations.- Undertake financial modelling on products/services and target markets to facilitate understanding of product/service/target market activity and profitability for reporting to the Strategic Partnership Manager and other internal stakeholders as required.- Provide input in the deployment of BTL (i.e. below the line) and ATL (above the line) visibility across all outlet types and category in the region and also ensure standard look and feel across the outlets, through the effective planning and execution of merchandising.- Maintain relationships with internal and external stakeholders throughout project/product development life cycle.- Actively engage support team for prompt resolution of product/service technical issues reported by internal and external stakeholders.- Execution of routine plans with stakeholders in line with statutes and regulations related to business operations in Nigeria, financial institutions and the telecommunications sector.- Periodically investigate and report competitors’ activities, network quality, peculiar market situations and any issues affecting the marketing of MFS financial products and services in the region.- Initiate trade promotional activities to achieve push and pull effects for financial services products and services and implement customer & channel reward and recognition initiatives.- Monitor and prepare periodic report on sales performance, profitability, operator performance trend and generate periodic channel assessment reports for channel performance review.- Ensure effective communication of the MFS proposition at the customer retail layer of the distribution channel. Show less - Effectively provide first line support to IN, prepaid, VAS application, VAS messaging and second line for the resolution of all inbound and outbound roaming queries on the network. - Deliver first line for SRS with international roaming and interconnect carrier and contributing to the MTN IR21 testing at the HLR end. - Determined and resolved roaming problems, first line for SRS, contacted with international roaming and interconnect carrier (BICS). Participated in MTN IR24, IR32 and IR35 testing at the HLR.- Guaranteed fraudulent and suspicious roamers are blacklisted.- Proactively resolve and ensure prompt follow-up with 2nd line immediate resolution where required. - Hands-on resolution of subscriber problems on the IN, Prepaid and VAS Nodes or platforms.- Professionally keep systems logs and perform back-ups. Verify systems problems and provide front office support to customer relations, system planning, IS and third party customers.- Manage status and performance of the intelligent network elements. Escalate unresolved faults to appropriate unit as necessary. Assemble, distribute reports, information on a daily, weekly, monthly basis to NWG management.- Works on and resolve all data queries on prepaid, postpaid with or without data bundle.- Manages VAS queries like Data Bundle, Voice Calls, SMS, MMS, Backup, Share n Sell, Roaming, Caller Tunez, Caller Feels, Content, etc.- Works with other Units like DSS (in CR), RA (in Finance), BRM, Provisioning (in IS), EDW (in Finance), DCG/HLR (in NWG), AP (in EBU) etc to accomplish business set objectives.- Check for pricing rate integrity on the charging system and take immediate action if inconsistent.- Weekly analysis of VAS products performance, node processor load and competitors’ signaling utilization.- Ensures products and configured in the database in line with business requirement.- Continuous training and retraining of NSMC VAS Engineers. Show less - Progressively liaised with the walk-in- centers, dealer and other sales outlets across the country. Organized reports on faults and recommended approaches to rectifying them. - • Centrally coordinating the whole activities of NCCA (Network Change Control Authority) for the Network Group Division.- Escalated complex problems to appropriate quarters where needed, interface between the customer service centers and network services management center.- Managed and coordinated with technical help line for the NSMC. Attempted first line resolution of all faults related to the HLR. Anticipate network related complaints from customers, informed all required parties of expected problems and developed plan for speedy rectification.- Projected the MTN Product lifecycle from an NSMC perspective, description, training, acceptance, operation and prepared periodic reports to NWG management on network faults incidences and resolution. - Coordinated NWG Network Change Control Authority.- Acted as the sole intermediary between Network Group and other units like EBU, CR, CS, IS and Marketing on (major) faults affecting customers. Show less - Accountable for Activation of GPRS, Blackberry APN on TMOS/OSS, of OBO, OBI and or OBR on TMOS/OSS, deactivation of GPRS and Blackberry APN on TMOS/ of OBO, OBI and or OBR on TMOS/OSS.- Resolved VLR barred on TMOS/OSS, MS purged in SGSN on TMOS/OSS, efficiently Supported BlackBerry device enquiry, loading of handheld OS in case of certain defects.- Proficiently upgraded the BlackBerry device OS, provided tips to internal and external customers, prepared and submitted activities of weekly report.- Ensured the best customer experience by continually coordinating the whitelisting and blacklisting requests to support teams.- Authored the Weekly Blackberry Tips and Tricks Show less

  • Analyst, Strategic Partnership and Product Development

    Dec 2017 - Mar 2022

  • NSMC Engineer - VAS

    Mar 2010 - Dec 2017

  • Network Faults & Difficulties Resolution Specialist

    Feb 2008 - Mar 2010

  • Blackberry Technical Support

    Mar 2007 - Feb 2008

  • Postpaid Consumer & Small Business Support Agent

    Jan 2005 - Mar 2007

  • Customer Care Executive

    Mar 2004 - Jan 2005
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  MTN Employee Mulitipurpose Society (MEMCOS)

  Apr 2010 - Apr 2012

  Assistant Secretary General

  Implementation of policies and management of the secretariat...

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  Yello Digital Financial Services

  Jan 2021 - Feb 2023

  Frontend Development Analyst
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  MoMo Payment Service Bank Limited

  Dec 2022 - now

  Manager, Bank Tech

  Strategic micro loan managementEnhanced investment deploymentTailor-mad Thrift and Savings propositions