
Mohsen Gabr
Call Center Agent

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About me
Management information system / Database management
Education

National Charity School
-High School Advanced Stream Average: 86.0
City University College of Ajman
2019 - 2023Bachelor of Business Administration - BBA Management Information Systems, General GPA (3.57 / 4.00), Excellent
Experience

Emirates Post
Dec 2018 - Feb 2019Call Center AgentJob Responsibilities: -- Manage a large number of calls.- Following the right scripts to handle a lot of topics.- Giving the right solution following the standards of the topics and organization.

Transguard Group
Jan 2019 - Jan 2024Security GuardJob Responsibilities: -- Coordinate what the requirement for each event.- Coordinate the events with attention to financial and time constraints.

Ajman Markets Cooperative Society
Jul 2023 - Jul 2023Information Technology Internship5th July 2023 - 27th July 2023Internship in Ajman Markets Cooperative SocietyJob Responsibilities: -- Purchase goods or services that meet the quantity and quality expectations of the organization.- Manage to add and modify the employees data and email.- Solving problem remotely and managing the connection of the computer to the required network.- Installing required software and managing the computer operating system.

City University Ajman
Jan 2024 - Jun 2024Student RepresentativeJob Responsibilities: -- Handling the student issues and critically creating solution.- Draft emails, reports, and proposals with clarity. - Clearly articulate ideas and convey information effectively.

Emirates Auction
Jan 2025 - nowPublic Relations Officer
Licenses & Certifications

International Certificate in English Language
City & GuildsAug 2019
Conducting Workshop on How to Adapt to University Life
City University AjmanFeb 2024
Future Leaders Program | برنامج اعداد قادة المستقبل
City University AjmanSept 2022
Workshop on Time Management
City University AjmanAug 2022
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