ROAA HOSAWI

Experience

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  سينومي سنترز

  May 2018 - Jul 2018

  Customer Service Representative

  - Assisted the Customer Service Supervisor in implementing customer service initiatives andpolicies in malls according to company guidelines.- Improved customer experience by providing immediate and effective solutions to their issuesand inquiries.- Participated in organizing and executing marketing activities to increase customer satisfactionand mall sales.

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  Ghazzall Crochet

  May 2020 - now

  Crochet Business Owner

  - Established and managed a small crochet business, specializing in handmade items.- Conducted workshops to teach crochet techniques and promote creativity within the community.- Registered and participated in local bazaars and events, effectively managing logistics and payments.- Developed and maintained an active Instagram account to showcase products and engage with customers.- Coordinated orders through Instagram and the Salla app, ensuring timely delivery and customer satisfaction.- Cultivated a loyal customer base through excellent service and high-quality products. عرض أقل

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  جامعة الملك عبد العزيز

  Jul 2023 - Aug 2023

  Cooperative Intern

  - Trained in the intelligent application of artificial intelligence in the workplace.- Designed a website titled "Parking Skills" and developed a simulation program for cornering skillsfor the driving school website using Adobe Animate.- Developed a chatbot program and integrated it with the website to enhance user experienceand provide instant support.- Collaborated with a multidisciplinary team to achieve project goals and deliver on time.

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  واكي

  Sept 2024 - Nov 2024

  Junior Software Developer

  -Designed a data analysis dashboard by Power BI and monitored project deliverables through the admin portal.- Tested new features for the website and mobile app, ensuring functionality.- Responded to customer and sales-related queries, providing timely support and solutions.- Reviewed design and testing strategies, assisting with debugging and documentation.- Proficient in using Jira for project management, including creating and tracking tasks, managingworkflows, and reporting on project progress.- Experienced in Confluence for documentation and collaboration, facilitating knowledge sharingand maintaining project documentation. عرض أقل

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  Bupa Arabia

  Dec 2024 - now

  Testing & Quality Assurance (Tamheer)