ROAA HOSAWI

ROAA HOSAWI

Customer Service Representative

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location of ROAA HOSAWIمكة جدة السعودية

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  • Timeline

  • About me

    Testing &QA | Data Management | Web Administrator | Machine Learning | Power bi

  • Education

    • جامعة الملك عبد العزيز

      -
      Bachelor's Degree Information Systems (Electronic Systems)

      GPA: 4.32 out of 5

  • Experience

    • سينومي سنترز

      May 2018 - Jul 2018
      Customer Service Representative

      - Assisted the Customer Service Supervisor in implementing customer service initiatives andpolicies in malls according to company guidelines.- Improved customer experience by providing immediate and effective solutions to their issuesand inquiries.- Participated in organizing and executing marketing activities to increase customer satisfactionand mall sales.

    • Ghazzall Crochet

      May 2020 - now
      Crochet Business Owner

      - Established and managed a small crochet business, specializing in handmade items.- Conducted workshops to teach crochet techniques and promote creativity within the community.- Registered and participated in local bazaars and events, effectively managing logistics and payments.- Developed and maintained an active Instagram account to showcase products and engage with customers.- Coordinated orders through Instagram and the Salla app, ensuring timely delivery and customer satisfaction.- Cultivated a loyal customer base through excellent service and high-quality products. عرض أقل

    • جامعة الملك عبد العزيز

      Jul 2023 - Aug 2023
      Cooperative Intern

      - Trained in the intelligent application of artificial intelligence in the workplace.- Designed a website titled "Parking Skills" and developed a simulation program for cornering skillsfor the driving school website using Adobe Animate.- Developed a chatbot program and integrated it with the website to enhance user experienceand provide instant support.- Collaborated with a multidisciplinary team to achieve project goals and deliver on time.

    • واكي

      Sept 2024 - Nov 2024
      Junior Software Developer

      -Designed a data analysis dashboard by Power BI and monitored project deliverables through the admin portal.- Tested new features for the website and mobile app, ensuring functionality.- Responded to customer and sales-related queries, providing timely support and solutions.- Reviewed design and testing strategies, assisting with debugging and documentation.- Proficient in using Jira for project management, including creating and tracking tasks, managingworkflows, and reporting on project progress.- Experienced in Confluence for documentation and collaboration, facilitating knowledge sharingand maintaining project documentation. عرض أقل

    • Bupa Arabia

      Dec 2024 - now
      Testing & Quality Assurance (Tamheer)
  • Licenses & Certifications

    • Data Fundamentals IBM

      IBM
      View certificate certificate
    • DATA MANAGNENT BOOTCAMP SDAIA

      SDAIA | سدايا
      Apr 2024
    • Full Stack Develpment Track

      Udacity
      Jun 2020
    • Misk Foundation internship (WAKI Company)

      Misk Skills | مسك المهارات
      Nov 2024
    • ISTQB Foundation Level

      QAcart
      Dec 2024