Mark Patel

Experience

• 

  Red Roof Inn

  Aug 2005 - now

  General Manager

  • Communicated with vendors to maintain continuous service for customers and property• Negotiated contracts with providers to optimize services and reduce costs by 15%• Managed conflict and resolved issues with customers in a timely manner• Ensuring highest level of guest satisfaction by monitoring feedback, reviews and complaints• Managing day-to-day operations in all departments to ensure smooth functionality• Creating/managing staff schedules to ensure coverage in all departments while controlling labor costs• Maintaining schedule of employees, and defined roles and responsibilities • Directed technological implementation and improved revenue stream by 20%• Manage hotel’s budget, financial performance and profitability• Develop and implement sales and marketing strategies to attract guests and maximize revenue• Analyze market trends and competition to set pricing strategies• Developing and executing long-term plans for hotel’s growth and improvement Show less