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Shashank Dangat

Shashank Dangat

Area Service Manager

Followers of Shashank Dangat137 followers
location of Shashank DangatMumbai, Maharashtra, India

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  • Timeline

  • Skills

    Sap crm
    Sap r/3
    Microsoft office
    Microsoft excel
    Microsoft word
    Powerpoint
    Electronics
    Teamwork
    Customer service
    Windows
    Html

  • About me

    17 months experience in Retail sector(Reliance Retail) -After sales support. Objective : To work in a competitive retail organization where I can utilize my skills and contribute to the growth of the org with my professional growth. Key skills : Ability to work and lead team,good analytical and logical skills.

  • Education

    • University of Mumbai

      2010 - 2012
      Master of Business Administration (MBA) Finance, General

      Activities and Societies: Handling college events Arranging and managing various fests in college

    • University of Mumbai

      2010 - 2012
      Master of Business Administration - MBA Finance and Financial Management Services First

      MMS Finance

    • University of Mumbai

      2010 - 2012
      Master of Business Administration (M.B.A.) finance

      Activities and Societies: Debate competitions, Group discussions, Analytics and logical competitions, Aptitude competitions,Robotics competitions MBA in Finance from Mumbai University (year 2010-2012)B.E in Electronics from Mumbai University (2006-2010)

    • University of Mumbai

      2006 - 2010
      Bachelor of Engineering (B.E.) Electrical and Electronics Engineering

  • Experience

    • Reliance resQ

      Sept 2012 - May 2014
      Area Service Manager

    • Reliance Retail

      Sept 2012 - May 2014
      Assistant Manager

      Handling service operations of all CDIT products of entire Mumbai area Multi brand multi products handling After sales support to reliance digital and also non RDRL supportAchieving service revenue through sale of spares,Annual contracts and accessoriesSpare part availability and replenishment process.

    • Godrej & Boyce Mfg. Co. Ltd.

      Nov 2014 - Jul 2021
      Associate Manager

      Currently working with Godrej and Boyce Mfg Co ltd as Associate manager- Service operations Handling PAN India service operationsHandling Service SLA like TAT, PM etc for branch operation.Meeting desired service revenue of 60 lakhs annually through sales of spares and accessories.Spare part management process. Previously worked with Reliance Retails as Area Service manager

    • Daikin Airconditioning India Pvt. Ltd.

      Jul 2021 - Apr 2023
      Customer Service Manager

    • Voltas Limited - A TATA Enterprise

      Apr 2023 - now
      Service Manager

      Service ManagerHandling Voltas Beko all products for Mumbai regionManaging Direct service centersService SLA like TAT, RT,DT Service revenue through sales of spares, accessories, AMCDealer visits extensively covering all countersCustomer visit as per targetsEscalation management for escalated casesTraining to manpower for soft skill as well as technical support Defective management for D1,D2 salesOutstanding mangement for service partners

  • Licenses & Certifications

    • Ncfm courses in derivatives and capital market

      NSE
      Apr 2010

  • Volunteer Experience

    • Sport coordinator(Carom)

      Issued by Mumbai university
      Mumbai universityAssociated with Shashank Dangat