Cee Patel, PMP, HCI

Experience

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  Central Florida Regional Health Information Organization

  Nov 2011 - Jan 2012

  Intern

  • Performed administrative functions such as coordinating meetings, developing presentation materials, as well as recording meeting minutes.• Assisted participating site coordinators in training their staff accessing the Health Information Exchange (HIE).• Visited member sites to aid the Executive Directors in conducting audits.

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  ConfiCare Home Health Solutions

  May 2012 - Feb 2013

  Adminastrative Coordinator

  • Maintaining the daily front office functions of the agency.• Responsible for managing all aspect of the front office in accordance with federal, state, accreditation and company guidelines.• Completing daily, weekly, monthly functions of: data entry, visit verifications, human resources, training, payroll, medical records, and physician orders, tracking, reporting, ordering of supplies and answering the phones.• Maintaining an extensive electronic filing and paperwork system.• Liaising with insurance companies to obtain home health visits for patients.• Creating new and updating existing patient charts. Show less

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  Nemours

  Feb 2013 - Nov 2013

  Epic Intern

  • Helping the Enterprise Intelligence Team with various tasks.• Creating numerous user templates• Creating master calendars, and developing a system for tracking a master job schedule via analytic tools (Qlikview)• Creating a system that helps track invoices, and application renewals for Business Intelligence operations including SW vendors.• Basic exposure to the EPIC system.• Becoming familiar with the organization and structure of the EPIC System at Nemours.

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  Adventist Health Systems

  Feb 2013 - Apr 2013

  Cerner Intern

  • Learning the fundamentals of the Cerner system• Understanding implementation of the methodology• Building models and tools for the behavioral health project• Processing ops jobs, assisting with designing and modeling work flows• Becoming familiar with the organization and structure of the Cerner System• Understanding multi-facility integration• Enhance flow of clinical information• Improve regulatory compliance

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  Lakeland Regional Health-Florida

  Dec 2013 - Aug 2015

  • Lead Analyst Cerner Healthcare EMR Core and Security applications, Clinical Reporting XR (Clinical Reporting tool), and Basic Charge Services responsibilities.• Provided level 2 support and triaging escalating issues as needed.• Created SOPs for level 1 support team, perform Knowledge Transfer meeting with transition teams for ongoing client needs.• Aligned project goals and milestones. Ensure project tasks are on track on and delivered time.• Entrepreneurial drive including assisting with training documentation as needed to transition to support users both internal and external to IT for all Cerner projects. Provided end user support for project Go-Live’s and assisted with project seamless transitions to end user support. Show less • Worked on the CORE team administering domain security for client users but not limited to creating accounts, positions, and maintenance. • Led Smoke (build acceptance) test application sessions to create functional access profiles and security groups. • Customized PowerChart interfaces per different positions depending on user needs.• Lead Analyst for Implementing decentralized security in multiple domains for the CI’s.• Lead analyst for Cerner ePrescribe and responsible for managing LRMC providers’ to ensure they had the ability to ePrescribe medications electronically. ePrescribing relationships was carried out by using the Bedrock ePrescribing Provider Registration wizard. Setting up ePrescribe accounts for Physicians/ revoking rights to prescribe meds. Provided troubleshooting support for ePrescribe issues.• Worked within the full project management methodology. • Led refresh domain processes for new hire employees within a non-production environment.• Project member on a team that implemented an Infusion pump upgrade throughout the organization. Included barcode scanning and pump to patient identification.• Clinical Reporting XR Project – Setting up users to be able to print electronically thru the EMR. This included: Setting up security for all positions,• Assisted with Charges Service changes in CS Pricing Tool before the Allscripts upgrade.• Produced 10+ Service Desk videos and standard operating procedures to assist end users with troubleshooting. Show less

  • IT Business Systems Analyst II

    Mar 2015 - Aug 2015

  • IT Business Systems Analyst I

    Dec 2013 - Feb 2015
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  Palmetto Health

  Aug 2015 - Jan 2020

  IT Business Systems Analyst II

  • Lead Scrum working sessions to meet sprint goals on RAID following the Agile Project methodology approach.• Support full life cycle of Cerner Healthcare EMR.• Develop cost saving methods by streamlining manual processes and transitioning them to electronic based.• Facilitate as lead presenter to audience sizes of 25 end users to conduct product demonstrations for “Baby steps” Healthcare EMR.• Plan and develop scope of work based upon client expected outcomes.• Create standard operating procedure (SOP) documents for workflow management.• Perform Knowledge Transfer meetings with new colleagues to upskill them on ways of working. • Drove demonstrated value across different business units for IT implementations and improvements to systems and technologies.• Document detailed project goals and scope, including a cross reference data dictionary and prepared detail work breakdown structures (WBS) and instill shared accountable project milestones.• Resolve numerous project related issues, technical matters, and monitor scope creep.• Redesign processes for requests to work with the Clinical Informatics (CI)team to gather requirements, build and test Powerplans for Providers to improve workflow for effective patient care.• Lead a CI team of 30 team members to assist in creating new user documentation for training users. Show less

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  HCTec

  Feb 2020 - May 2021

  Application Coordinator

  • Supports HCTec clients through the build, configuration, testing, validation, maintenance, incident resolution, and ongoing support of Cerner applications in a 100% remote capacity.• Resolves end user reported incidents/problems escalated through Tier 1 and fulfill correctly submits and approved end user service requests via technical build, configuration, and testing.• Uses expertise to create critical, technical documentation of service requests.• Performs in-depth analysis and data collection of report details and other technical issues associated with Cerner software.• Performs maintenance tasks (error queues, reviews, etc.) and participates in development, execution, and sign off of system testing.• Develops and maintains detailed documentation on system configurations and technical components.• Identifies potential system enhancement needs and introduced best practice options for future state workflows and processes.• Maintains regular communication with and collaborates with client support representatives, client’s business community, and end users to ensure the system met the client’s business needs.• Provides application expertise of Cerner Millennium PowerChart to the client team and advisory groups to facilitate discussions and decisions.• Participates in planning and execution of application go-live and post-live activities for upgrades and system enhancements. Show less

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  Deloitte

  Jun 2021 - now

  • Advisory Solution Manager

    May 2024 - now

  • Senior Advisory Consultant

    Jun 2021 - May 2024