Phani Potharaju

Experience

• 

  IDRBT

  Jan 2000 - Jan 2002

  Research Associate
• 

  Dell International Services India Ltd.

  Aug 2002 - Mar 2003

  Tech Support for US CTS Desktops Support
• 

  Genpact

  Mar 2003 - Nov 2006

  • Assistant Manager - Genpact IT Services

    Nov 2004 - Nov 2006

  • Tech Support at GECIS IT Services

    Mar 2003 - Nov 2004
• 

  UBS India Service Centre

  Nov 2006 - Dec 2009

  Associate Director
• 

  Cognizant

  Jan 2010 - Feb 2016

  o In the capacity of the Account Manager, managed the IT Infrastructure Services for one of the largest Cable and Internet provider in the US.o Responsible for P&L of USD 15M in revenue through managed services with an additional shared responsibility of Centralized NOC with a revenue of USD 23M USD across 3 years.o Single point of contact for the customer for all escalations, matters that need immediate attention and for other issues and concerns.o Work closely with customer and help them in Budgeting exercises with expertise in setting up new datacenter and track the procurement process.o Track the profitability index (month-on-month) to ensure yearly targets are achieved and work with the customer teams on Reward and Penalty clauses (wherever applicable) on need basis.o Member of core team to submit an RFP for Centralized NOC deal that added annual revenue of USD 23M.o Identify process or technology gaps in the existing infrastructure & operations and engaged COE teams from Cognizant to fix the same or minimize the same. o Attend and drive all governance meetings with customers and stakeholders and quarterly meeting with the customer team’s VP and SVPs Show less o In the capacity of IT Services Program Manager was responsible for multiple accounts with annual revenue of USD 5M.o Excelled the revenue target (USD 2.5M) by growing the account from USD 0.5M to USD 5M in less than two years through coordinated efforts from several support functions.o Responsible for invoice tracking to ensure timely payments and interact with the customer sourcing teams on outstanding payments.o Successfully managed and overseen the transition of a major IT Support take-over (Level 1 and Level 2 functions) from the incumbent vendor for one of the largest Insurance provider in Continental Europe in less than 3 months adding annual revenue of USD 3M.o Ensured SOW renewal year-on-year and brought in new opportunities and repeat business & maintained highest customer satisfaction.o Streamlined account wise financial reports to facilitate Revenue Budgeting and Forecasting while working in the Continental Europe region.o Received the ‘Best Team of the Quarter’ award across Continental Europe for successful completion of Windows 7 migration project with zero impact to customers.o Achieved a perfect 5/5 in the Customer Satisfaction survey for two consecutive years. Show less

  • Senior Manager

    May 2015 - Feb 2016

  • Senior Manager - Projects and Delivery

    Dec 2012 - May 2015

  • Program Manager - IT Infrastructure Services

    Aug 2011 - Nov 2012

  • Senior Delivery Manager

    Jan 2010 - Aug 2011
• 

  UBS

  Feb 2016 - now

  Service Delivery for WMA IT division.

  • Director

    Mar 2023 - now

  • Associate Director

    Feb 2016 - Mar 2023