Debashish Halder

Experience

• 

  Infosys

  Feb 2014 - Nov 2016

  • Monitoring scheduled jobs and ensuring their successful and timely completion adhering to defined SLAs and reporting any breachor incidents causing delay in data availability. • Ensuring that client systems are fully operational and any loss of service is reported and restored in a timely and efficient manner.• Suggest automations in application to eliminate high risk manual activities. Problem determination, workaround resolution, root cause analysis, major incident management. Participate in weekly migration processes of existing applications.• Identified recurring issues in batches and work with development team for overall reduction of incidents/alerts in application.• Adapt at multitasking to achieve individual and team goals. Show less

  • Senior System Engineer

    Apr 2016 - Nov 2016

  • System Engineer

    Aug 2014 - Apr 2016

  • Engineering Trainee

    Feb 2014 - Jul 2014
• 

  DXC Technology

  Nov 2016 - Sept 2018

  ITO Svc Delivery Cons I

  • To provide application production support to ensure smooth business. To provide all round support of the application.• Interact with the business users, collect requirements, analyze the requirements, design and recommend solutions.• Batch Monitoring:➢ Monitoring the job of the batches, making sure that the jobs complete within Service Level Agreement (SLA). Maintaindaily job operating logs, problem logs, and system performance logs.➢ Work on failures and resolve them. Reviewing the monthly backend schedules. Control and monitor all backend schedulesand defined processing sequences for client and its related interfaces. Maintain and update procedural documentation.• Incident Management:➢ Experienced in managing both low and high severity incidents across the entire incident life-cycle in accordance withavailability, resolution and restoring SLAs.➢ Reviewing the process. Monitoring the effectiveness of incident management and making recommendations forimprovement. Producing management information and reports. Show less

• 

  Infosys

  Sept 2018 - now

  • Manage end to end IT delivery, which includes handling user queries related to report generation for a specific time, trade flow, dependencies to upstream & downstream systems, trade confirmation and settlement, infrastructure management etc.• Working to improve operational efficiency and consistency.• Taken initiative to improve existing processes, or develop new processes to increase efficiency.• Ensure system readiness and response to user requests within SLA to achieve client satisfaction. Manage relationships and coordinate work between different teams at different locations worldwide.• Prepare multiple metrics and reports for senior management and assessed them to show project status, progress, estimated vs actual effort spent/tickets raised etc. to enable effective decision making.• Effectively driven planning of release windows and cycles for major/minor and maintenance releases to ensure alignment across multiple teams.• Collaborate with the teams and take bottom-line responsibility to take the incidents to closure and all steps are documented. Participate in efficiency planning and continuous improvement process using relevant information from reports.• Raise JIRA to identify strategic fix, follow up on them with projects team to ensure prioritization for implementation and permanent closure of the issues and prevent repetitive incidents from happening further. Show less • To provide application production support and user support and also participate in application maintenance activities.• Support application releases requiring execution of Autosys jobs, Unix and database script execution as well as interfacing with business team/s.• Troubleshoot application and database performance issues. Make recommendations for process improvements. Perform system performance monitoring and tuning. Proactively identify problem trends and known bugs and work to provide the solution.• Responsible for any issues escalated by L1/L2 team. Investigate the issue and if needed discuss with client managers before taking a call on further steps.• Support and occasionally lead projects. This includes creating documentation and possibly providing training for colleagues and coworkers. Mentoring and assisting in the development of future talent. Show less

  • Technology Lead

    Apr 2021 - now

  • Technology Analyst

    Sept 2018 - Mar 2021