Allyson Hayes, SHRM-CP

Experience

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  Hilton Costa Mesa - Costa Mesa

  Aug 2006 - Apr 2008

  ASSISTANT DIRECTOR OF FRONT OFFICE OPERATIONS

  Worked closely with the General Manager to maximize occupancy and initiated targeted programs to increase room revenues, build repeat business, and exceed sales, revenue, and profit goals.Analyzed constantly changing computerized business data; prepared short and long-term forecasts; and developed, implemented, and administered process improvements and system enhancements responsible for creating new and highly profitable sales channels targeting diverse markets.Managed hotel while hotel was transitioning from non-union to unionHhonors manager for hotel, attending all hhonors training and meeting events and taking the information and training all employees. Show less

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  Ayres Hotel

  May 2008 - Jun 2009

  ASSISTANT GENERAL MANAGER

  Partnered with the General Manager of this European Boutique style Seal Beach hotel to improve daily operations, build a strong customer-focused employee team, and deliver exceptional guest service.Directed all front office activities; provided decision-making on front desk, reservation, sales, housekeeping, and concierge services; and enhanced positive customer relations. Managed 40 hotel employees; built pride in work; motivated employees to deliver quality guest services; and used continuous positive reinforcement to improve hotel services, Established customer relations goals and pioneered innovative customer-centered processes to drive Guest Services Index scores for customer loyalty.Consistently exceeded customer satisfaction goals; maintained a 95% Associate Satisfaction Index. Show less

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  Oakwood Worldwide

  Oct 2009 - May 2015

  Assistant Property Manager

  Utilized my wealth of knowledge from hotel management and transitioned into a Worldwide industry leading company that offers temporary furnished housing, hotel stays and unfurnished lease options. Adapted to a new industry with ease and have exceeded all expectations from management, staff and residents.Responsible for Rent Collections of over 985 apartments; working daily on delinquent reports to ensure prompt payment from residents and corporate accounts. Issues Pay or Quit notices when necessary and turns files over for Unlawful Detainer.Process Payroll, Time Card Entries, Completes Bi-Weekly Schedules for office personnelProcesses Invoices, Resident Refunds, Referral Checks and Bank DepositsA strong working knowledge of Fair Housing Laws which is demonstrated daily in every day operations and decision making.Month End reporting and financials to ensure the property is in line with annual budgets.Conducts tours and turnovers while supporting and motivating the Leasing and Sales Department.Completes Comp Set Surveys Bi-Weekly and works with Property manager positioning rates in line strategically within the market.Reviews all leases and daily operational paperworkInspects property for potential liability issues, completes monthly maintenance inspections with Regional manager. Completes Quality Assurance walks regularly and ensures Oakwood Standards are being met 100%.Reviews guest satisfaction surveys and follows up on all necessary service recoveries.Lead the team in Woodland Hills to the ACE high club by keeping a 90% guest satisfaction rate for 3 straight months.Lead the team in Marina Del Rey to “The Property of the Year” for the greater Los Angeles area.Implemented several incentive programs for employees to build team spirit, keep up overall moral and ensure guest satisfaction. Show less

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  GOODSON REAL ESTATE CO.

  May 2015 - Jun 2016

  Property Manager

  • Managed 300 apartments, homes, and vacation rental properties across Los Angeles.• Directed a team of 20 employees to include: maintenance staff, leasing, customer service and custodial. • Managed recruiting, hiring, terminations, payroll, employee engagement and performance reviews. • Streamlined company website to showcase new properties, increasing visibility by 60% over 6 months.• Directed a renovation project of 30 apartments through lease up, increasing building profitability by 37%. Show less

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  Reading International

  Jun 2016 - May 2018

  Commercial Property Management

  • Partnered with the VP of Construction and Facilities to manage properties on commercial renovation projects for worldwide entertainment company.• Company with 300+ employees, acted as main point of contact at the corporate office for employees. Ensured employee disputes, questions and concerns were allocated to the appropriate management personnel.• Maintained yearly project budgets exceeding 10M.• Managed the move to a new corporate office building and directed all the HR duties for the property security, facilities, landscaping and leasing staff. Oversaw property security, facilities, custodial, landscaping and leasing of office space during corporate office move. Show less

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  Lomco Management Co

  May 2018 - Jun 2022

  Human Resources Manager

  • Managed Human Resources Department for 80-100 employees at 10 field locations during the COVID-19 pandemic.• Implemented testing, protocols and ensuring regulatory requirements during the pandemic.• Created and maintained a positive and responsive work environment by raising awareness and gaining buy in with all employees, increasing employee satisfaction by 15% companywide.• Instituted new safety, harassment, discrimination and customer service training program to ensure training was compliant with all federal and state guidelines.• Spearheaded the re-vamp of the company culture, raising awareness and gaining buy in with all employees; measured by employee surveys with an increased employee satisfaction rate of 10% companywide. • Recruiting, hiring, payroll, benefit administration, coaching and counseling, employment law, leave of absences, • Due to the company dissolving in 2022, off boarded over 80 employees to include final payouts, exit interviews, benefit and 401k administration. Show less

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  Trillium Property Management Inc

  May 2022 - now

  Director of Human Resources