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Vikas Singh

Vikas Singh

Lounge Supervisor

Followers of Vikas Singh273 followers
location of Vikas SinghMumbai, Maharashtra, India

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  • Timeline

  • Skills

    Hotels
    Revenue analysis
    Performance management
    Marketing strategy
    Hospitality
    Rooms division
    Marketing
    Hotel management
    Pre opening
    Micros
    Hospitality industry

  • About me

    Executive – Silverlink - The Leisure Management Company

  • Education

    • Rishi Dayaram National College of Arts and Commerce and Wassiamul Assomul Science College Linking Road Bandra West Mumbai 400 050

      2005 - 2007
      BTech - Bachelor of Technology Business/Commerce, General

      Activities and Societies: State level H-Ward Velvet Country Athlete studied

    • Kamla High School

      1994 - 2004
      SSC

  • Experience

    • Taj Hotels

      Aug 2010 - Sept 2011
      Lounge Supervisor

      • To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests.• Handling the clients giving the services taking Care of the clients.• Ensuring the staff are happy so the business can run smoothly• Handling complaints (from both staff and customers)• Ordering stock (For E.g Alcohol / Food / Stationeries / other applicable)• Completing Paperwork.• Preparing Roster of Staff.• Reporting to senior level management

    • Silverlink - The Leisure Management Company

      Oct 2011 - now
      Senior Executive Operations

      • International Holiday Packages and Ticketing• Contracting & negotiating with hotels in Dubai.• Interacting with overseas suppliers on a regular basis in regards to promotional offers and maintaining relationship• Preparing & Costing on Promotional fliers for destinations and market them amongst the agents• Keeping self-updated with the market trend by doing cold callings on a daily basis• Handling Group Bookings and bookings of high end (VIP) guests• Overlooking the complete outbound operations & troubleshooting the problems faced by the guests. Show less

    • Bonton Holidays Pvt. Ltd.

      May 2017 - now
      Sr. Travel Consultant

      Contracting for Dubai & Overseas Operations

  • Licenses & Certifications

    • BTEC – HNC in Aviation, Hospitality and Travel Management

      Apr 2008

  • Volunteer Experience

    • Guiding Juniors

      Issued by School on Nov 2004
      SchoolAssociated with Vikas Singh