Kelli Brookman

Experience

• 

  Bucks County Bank

  Jan 1990 - Jan 1993

  Sr. Mortgage Officer
• 

  Radian Guaranty Inc.

  Sept 1999 - Mar 2001

  Training Specialist

  Delivered technical training to underwriters and processors throughout the United States.

• 

  Kelli Brookman Consulting

  Jan 2002 - Jan 2006

  Training/Consultant

  - Researched and designed Income Analysis training program for large financial institution.- Designed training and rollout plan for proprietary software system.

• 

  Radian

  Jan 2007 - Oct 2015

  * Led remote team of Training Managers and Instructional Designers.* Developed webinars, online and e-learning content, increasing voluntary participation in online courses by 60% within 1 year.* Managed redesign of e-learning training content to increase customer loyalty and satisfaction, increasing on-line new subscribers by 15% within in year. * Established and developed content for multi-day training programs such as: Consultative Selling, Team Building, Leadership Development, Presentation Skills and CRM Training. Show less

  • VP, National Training

    Aug 2015 - Oct 2015

  • AVP, National Training

    Aug 2012 - Aug 2015

  • Director, National Training

    Jun 2011 - Aug 2012

  • Training Manager: Sales and Customer Experience

    Dec 2010 - Jun 2011

  • Training Specialist

    Jan 2007 - Dec 2010
• 

  Sierra Pacific Mortgage Company, Inc.

  Oct 2015 - Oct 2018

  Director Coaching and Development

  Established learning and development function for the organization. Lead and manage onsite and remote team of Training Specialists and Instructional Designers responsible for needs assessment, development, and facilitation of content for retail and wholesale channels. Build relationships and identify subject matter experts throughout organization for development of internal and external (customer) training content. Develop, design and implement content/curriculum using webinar, E-learning and virtual modalities to accommodate learners and learning styles. Design and facilitate sales training, recruitment training, and leadership training. Establish ongoing customer training initiative designed to improve technical and soft skills. Show less

• 

  Genworth Mortgage Insurance

  Oct 2018 - Jun 2019

  National Sales Trainer
• 

  Zillow

  Jun 2019 - now

  • Senior Manager - Compliance Training & Communications

    Feb 2022 - now

  • Training Manager - Compliance Mortgages

    Jun 2019 - Feb 2022