Omar AlDalbahi , ECBA™ ,CSSBB™

Experience

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  وزارة المالية - المملكة العربية السعودية

  Jan 2018 - May 2018

  Administrative Assistant
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  PATTERN

  Aug 2020 - Jun 2023

  Responsible for managing the operation and staff as a whole, including monitoring budgets and achieving goals Daily follow-up of the objectives of the branch, achieving service with a high level of professionalism, gaining customer satisfaction, following up on exchange and revenue, and a complete branch circuit

  • Operation supervisor

    Jan 2021 - Jun 2023

  • Branch Supervisor

    Aug 2020 - Jan 2021
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  Landmark Group

  Jun 2023 - Mar 2024

  Cluster Sales Manager

  * develop and implement sales strategies to drive revenue growth and increase market share. This involves analyzing market trends, customer needs, and competitor activities to identify opportunities for sales expansion. I work closely with their sales teams to set sales targets, provide guidance and support, and monitor performance.*responsible for building and maintaining relationships with key clients and stakeholders. They may participate in sales meetings, negotiate contracts and pricing agreements, and resolve customer issues or complaints. They are also responsible for monitoring market conditions, identifying potential risks or challenges, and developing strategies to mitigate them.* I driving sales growth, managing sales teams, and ensuring customer satisfaction within a specific geographic area or territory.* provide regular reports to higher management, analyzing performance metrics and identifying areas for improvement*operations management, Area Managers ensure that operations within their area run smoothly and efficiently. This could include overseeing inventory management, logistics, and ensuring compliance with company*supervise a team of employees or managers within their designated area. This could involve hiring, training, and evaluating staff members.* Show less

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  Alshaya Group

  Mar 2024 - now

  Area Manager

  • Conduct performance reviews, provide guidance, and foster a motivated team for exceptional results.• Resolve staff and customer issues promptly, ensuring high service standards and satisfaction.• Manage schedules, training, and duties for efficient operations and staff development.• Optimize revenue through superior service, sales strategies, and guest experiences.• Enforce standards, control shrinkage, manage inventory, and ensure operational compliance.• Assist Manager in team development, goal attainment, and ensuring customer delight.• Maintain accurate cash handling, safekeeping, and banking procedures.• Coordinate with programming and projection teams for seamless shows and operational updates.• Trained 45+ employees to achieve company’s sales targets, ensuring adherence to standards.• Handle customer queries promptly and accurately to maintain high-quality customer service.• Supervise operations, identifying and implementing improvements for enhanced efficiency.• Collect operational data weekly, analyzing trends and metrics for strategic decision-making.• Monitor staff performance, providing feedback & coaching to drive continuous improvement. Show less