Brian Storrs

Experience

• 

  Trinity College Dublin Students' Union

  Apr 2006 - Jun 2011

  Sales Assistant
• 

  Acadamia Corpore

  Feb 2010 - Aug 2010

  English Teacher

  Facilitating English conversation classes of up to 6 students in Joao Pessoa, NE Brazil

• 

  Zynga

  Jul 2011 - Dec 2013

  Customer Support Lead

  As a Game Lead, I facilitated a team of 30 agents across 5 different major Zynga game projects.Responsibilities included:• Management of structured engagement between internal client and agents relating to: - Communication Processes - Internal and external client/customer facing - Escalation Management - Prioritisation - Solution driven - Root cause analysis - Corrective measures• Continuous Improvement development - Analyzing KPIs (Key Performance Indicators) to: - Review and implementation of new/amended processes and: - Increase efficiencies - Improve client satisfaction - Clarify communication channels• Localisation Engagement - Direct day to day engagement with Localisation team - Creation and maintenance of customer support articles - Coordinate and scheduling of translation of customer support articles via Internal TMS • Technical Project Manager for creating and implementing macros in vendor sites to automate repetitive tasks thereby improving efficiency and reducing costs. Show less

• 

  Suas Educational Development

  Jan 2014 - Sept 2014

  Team Coordinator

  Coordinator for aid partners and Suas to ensure the health and safety of all volunteers during their placement in New Delhi and that all volunteers, teachers and students benefit from participation in the program. Responsibilities included:◦ Project Management of new projects in the community▪ Risk Management▪ Mentoring▪ Scheduling▪ Process Management▪ Conflict Management

• 

  GeoPal Solutions

  Jan 2015 - Dec 2018

  GeoPal is a customisable mobile workforce management application that connects fieldworkers, remote assets and internet of things sensors, leveraging field data to immediately gain actionable insights and increase the productivity, profitability and health and safety compliance of your businessAs Lead Customer Engineer, I work with the rest of my team to deliver quality solutions to our clients. I manage schedules for the various projects, ensuring that projects at all stages are constantly moving forward. I meet with clients to discuss their needs in detail and design the best solution of our app based on their requirements. I build custom UIs and databases within our software to provide the most appropriate solutions for our clientsI also work with API integrations into 3rd party systems, providing technical support and solution design to the end client.Key Skills:- Solution Design- Client Interaction- Javascript, HTML, jQuery Mobile, ExtJs- API integrations- Project Management Show less Working in the Custom Engineering department of GeoPal, I meet with clients to discuss their needs in detail and design the best solution of our app based on their requirements. Most of this work is done through designing HTML User Interfaces which, using a suite of API calls trigger through jQuery actions, displays database information in a way that makes sense to the client.I also work with API integrations into 3rd party systems, providing technical support and solution design to the end client.Key Skills:- Solution Design- Client Interactions- Javascript, HTML, jQuery Mobile- API integrations- Project Management Show less

  • Lead Front End Developer

    Feb 2018 - Dec 2018

  • Frontend Developer

    Mar 2016 - Feb 2018

  • Customer Success Manager

    Jan 2015 - Mar 2016
• 

  Totalmobile Ltd

  Dec 2018 - now

  As Development Manager, I am responsible for three development teams across two sites. One front end, one back end and one mobile team, totalling in fifteen developers.Responsibilities include:- Working with product owners to provide efficient and realistic roadmaps across all teams.- Managing releases for all solutions and communicating to the wider business.- Handling hiring / firing and performance improvements for all teams.- Ensuring all code is developed to a high standard, following our internal coding standards.- Assessing performance and providing growth plans for all team members.- Facilitating any conflicts related to team members until they are resolved.- Performing in a highly dynamic environment and ability to adapt to needs as they change Show less - Managing a team of 10 front end developers, divided into 3 separate teams.- Assessing training needs of each team member- Performing code reviews with the team members- Designing the individual solutions that are to be developed by the team- Attending client meetings to provide technical assistance and solutions- Planning the work for all teams through fortnightly sprints using scrum principles- Delivering quarterly and annual appraisals for each team member- Building quotes for works based on the provided specs- Working with each team member to help them along their career path- Performing daily stand ups to assess any potential blockers- Working with QA to ensure projects are delivered are secure, efficient and reliable Show less

  • Development Manager

    Mar 2022 - now

  • Head of Front End Development

    Dec 2018 - Mar 2022