Eugine Buluma

Experience

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  KCA University

  Sept 2010 - Jan 2011

  Computer Technician Intern

  Duties/Responsibilities:• Maintained, Installed and Upgraded H/W and S/W equipments and configuration.• Provided technical assistance to student in IT related problems.• Created and activated accounts for the students on the KCA website for the E-learning programme.• Provided support services related to office application, computer operations, email/internet systems, its configuration and troubleshooting.• Carried out routing backups of data and ensuring its security procedures to counteract access and data corruption.• Ensured system security by installing and updating anti-viruses.• Trained and supported users on ICT procedures and policies.• Mount and set up LCDs/projectors in lecture rooms for lectures.• Set and configured Local Area Network and its Administration.• Repaired the Local Area Network i.e. cable termination, perching cables and its configuration. Weniger anzeigen

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  Namba One Company Limited

  Apr 2011 - Jan 2013

  ICT Officer

  Duties/Responsibilities:• Maintained, Installed and upgraded all H/W and S/W equipments and configuration.• Provided technical assistance to Accountants in IT related problems.• Provided support services related to office application, computer operations, email/internet systems, its configuration and troubleshooting.• Carried out routing backups of data and ensuring its security procedures to counteract access and data corruption.• Set and configured Local Area Network and its Administration.• Attended to clients for any assistance. Weniger anzeigen

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  I&M Bank Ltd

  Jan 2013 - Jan 2016

  Helpdesk & Monitoring Support Engineer

  Responsibilities Included;• Providing firsthand line support to users with fixes and workaround as necessary to resolve their phone call or email reported issues.• Recording events and problems and their resolution in helpdesk system and follow-up and update customer status and information• Performing remote troubleshooting through diagnostic techniques and pertinent questions.• Escalating unresolved issues to the next level of support personnel both internal and external teams and service providers.• Determining the best solution based on the issue and details provided by users and walk them through the problem-solving process• Supporting technicians and engineers in performing their daily duties by providing technical and procedural advice• Managing and escalating service requests and arising issues to the various service providers such as ATMs, and Network • Recording, categorize, make reports, monitor, and resolve service requests and incidents in the service desk.• Monitoring and ensure All ICT services including ATMs, Network Links for all branches, Servers UPS and all Applications for channel transactions are up and running,• Follow-up with user to ensure services under their custody are running smoothly,• Providing feedback and daily reports on user’s issues and make recommendations on areas to improve• Maintaining technical documentation, service catalog on installation of software, configuration of hardware and problem troubleshooting Weniger anzeigen

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  Technology Associates East Africa Ltd

  Apr 2013 - Apr 2019

  Enterprise Network Engineer

  Duties/Responsibilities:• Provided 1st-3rd line support to users with fixes and workaround as necessary to ensure all network related issues are resolved to minimize system downtime.• Managed Networking projects as lead engineer from conception through implementation including budgeting, timelines while ensuring specifications are met.• I designed overall architecture of the network infrastructure which included LAN, WAN, VLAN's and traffic prioritization to optimize network performance and security.• Cared out Startup installation and configuration of data center network appliances and equipment which included security firewalls, routers, switches, IP telephony, wireless controllers and access points, network monitoring tools.• I Implemented network by configuring and deploying network systems and devises such as routers, switches, firewalls, wireless access points, and VPNs whilst setting up network protocols (TCP/IP, BGP, OSPF, MPLS & SD-WAN) and routing configurations to ensure efficient data transfer. • I monitored and maintained the integrity and performance of the enterprise network Using network monitoring tools (such as SolarWinds, Nagios, and Cacti) to track network performance, uptime, and detect potential issues before they impact operations.• Managed Network Security by ensuring the network infrastructure is secured and protected against potential cyber threats by Implementing firewalls, intrusion detection/prevention systems (IDS/IPS), VPNs, and encryption protocols to safeguard the network and setting up network access controls, multi-factor authentication (MFA), and network segmentation to reduce unauthorized access.• Designed and deployed neat, structured cabling for both ATP and Fiber optic Cable, terminating from the service providers termination point to the client’s equipment for user data points and the datacenter.• Participated in Pre-Sales engagements, deal pursuits, and determining bill of materials and quantities for the project. Weniger anzeigen

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  FSD Africa

  Apr 2019 - Jul 2021

  ICT Support Consultant

  Duties/Responsibility;• Supported ICT digital infrastructure which included Hardware (Laptops, Printers, PABX, Phones, Teleconferencing Equipment), Operating systems, Security tools, Servers, ADDS, MS365 and Cloud services. • Designed, implemented and managed Network infrastructure which included firewalls, routers, switches, access points, internet, LANs, WANs, VLANs that met organization's communication, connectivity, and• Supported Cloud and Data Center Infrastructure by managing servers, storage, backup systems on Microsoft 365 and Azure platforms to enhance performance and cost-efficiency by ensuring maximum uptime, efficiency, and security• Managed Network Security and Risk Management through implementation of robust network security measures that protected against cyber threats by ensuring data integrity.• Managed Network Security and Risk Management through implementation of robust network security measures that protected against cyber threats by ensuring data integrity.• Worked with other IT service providers to ensure all systems work optimally, responded to system issues as they were escalated, by ensuring appropriate solutions in good time as communications channels with all stakeholders remained open.• Managed and administered all virtual meeting/ video conferencing facilities such as zoom/webinars, skype and teams to ensure seamless collaboration.• Managed routine technical support and troubleshooting for digital and network infrastructure, ensuring that issues are resolved quickly to minimize downtime.• Provided level 1-3rd support and training of End-User employees and other stakeholders to ensure they understand how to use the organization's digital infrastructure and network systems effectively whilst managing their knowledge management systems such as SharePoint and LMS (Moodle) system.• I managed vendors and suppliers to ensure timely delivery of products and services needed for network and digital infrastructure. Weniger anzeigen

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  Stawitech

  Jan 2021 - now

  Enterprise Services Manager

  Duties/Responsibility:• Meeting with prospective clients to Understand their requirements, business objectives, define their project's business scope, Implementation and support.• Developing Digital Infrastructure which includes data centers, ICT hubs in remote areas, cloud services, and cybersecurity systems that is robust and scalable to meet business needs.• Managing Network Infrastructure by planning, designing, and management of network and telecommunication infrastructure, which includes internal communication systems, internet access, and wireless networks for both fibre optic and satellite network.• Managing ICT Teams and Resources by leading the department team, managing technical staff, and ensuring efficient use of resources whilst identifying and resolve project issues and providing status report• Liaising with project stakeholders such as project personnel, vendors, and end-users regarding project requirements• Define software, hardware, and network requirements whilst diagnosing IT system problems, inefficiencies, and weaknesses• Support procurement and budget of ICT and digital infrastructure investments while ensuring that the organization achieves a balance between cost-efficiency and technological advancement• Develop, implement and monitor customer service plans to maximise customer satisfaction• Evaluated CRM reports regularly, actioning improvements to meet customer expectations and achieve impressive results. Supporting Digital Transformation Initiatives guiding the organization through digital transformation, ensuring that ICT systems are flexible enough to adapt to changes.. Ensuring compliance and regulatory standards of organization's digital and network infrastructure towards relevant industry regulations and standards.. Negotiating contracts with vendors to secure favorable terms and pricing. Weniger anzeigen