Erik Nystrom

Experience

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  Xerox

  Mar 2006 - Aug 2008

  Technician

  Technician (February 2007 - August 2008)• Applied imaging capabilities to new web print fixture technology for research and development• Tested and analyzed Image to Paper registration and alignment for production devices• Formulated Lean Six Sigma Design of Experiments for improving print quality and cost• Evaluated reliable data acquisition techniquesHigh School Intern (March 2006 - February 2007)• Designed and operated macro level software for automation of a web print fixture using LabVIEW• Participated in Xerox Phaser 8400/8500/8550 robustness study• Analyzed data from Phaser robustness study• Maintained laboratory computers and web print fixture Show less

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  Xerox

  Jun 2010 - Jun 2011

  Quality Control Engineer

  • Tested pre-release printer drivers on new products• Ensured product features are supported and worked to established specifications• Identified, recorded, and tracked device and driver defects using IBM Rational ClearQuest• Conducted testing on external print device hardware

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  Eastman Kodak Company

  Aug 2011 - Oct 2011

  Test Technician

  • Stress tested print heads for reliability in various controlled environments• Reported and logged all prints in custom Kodak database

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  Allworx

  Nov 2011 - Sept 2018

  • Test features and reliability of Allworx line of VoIP server and telephone products using plans and procedures assigned by the Test Engineer using TestRails• Identify, record, and track server and phone defects with detailed configuration and descriptions using FogBugz• Assist development engineers in diagnosing and reproducing defects• Verify resolution of defects that have been fixed by development• Document and update test cases for various Allworx system features and products Show less

  • Test Engineer

    Apr 2018 - Sept 2018

  • Test Technician III

    May 2014 - Apr 2018

  • Test Technician II

    Nov 2011 - May 2014
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  Staples

  May 2014 - Aug 2015

  EasyTech Associate (Part-Time)

  • Identified and recorded customer computer issues into EasyTech Order Management System• Provided technical support for customers computer, network and mobile devices• Assisted customers in locating and finding an office or technology product solution• Answered customer questions regarding past, present and upcoming technologies• Sold and activated new mobile devices on Verizon network• Performed inventory management duties for technology and office supply sections of the store• Processed and produced customer print, cutting, lamination and binding orders in the Copy and Print Center Show less

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  Unisys

  Sept 2015 - Mar 2017

  Level 1 Technical Support Representative (Part-Time)

  CapitalOne queue responsibilities• Assist CapitalOne users with various computer, mobile phone and general technology issues• Apply basic diagnostic techniques to identify problems, investigate causes provide solution or recommend solutions to correct common failures• Identify and document users technical issues in HP Service manager and provided tickets• Escalate complex or application/server based problems to local Level 2 technicians or specified resolving group as applicableThe Chicago School queue responsibilities• Assist The Chicago School faculty, staff and students with systems and technology issues• Identify and document users technical issues in ITSM and provided tickets• Call users back to assist in further troubleshooting and/or resolve previously ticketed issues• Escalate complex or application/server based problems to specified resolving group as specified Show less

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  Safran - Navigation & Timing

  Oct 2018 - Apr 2021

  Production Engineer 2

  • Maintained and improved production floor test fixtures and test scripts• Identified opportunities for potential automation of existing work flows• Designed and developed a database application to record and test products from assembly to final test• Managed a small scrum-like team of interns to support and improve the database application and existing production floor test fixtures and test scripts

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  Datto

  Jun 2021 - Sept 2022

  Senior Software QA Engineer

  Maintained automation of system tests for both on-premise and cloud based backup agents. Designed tests and plans for improving quality and reliability of the Datto backup agent.

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  Huntress

  Sept 2022 - Oct 2023

  Senior Software Development Engineer in Test

  * Maintained automation tests for portal side (rspec/capybara) and agent side (python system tests) for Huntress Windows Agent* Assisted developers in testing best practices and ensuring critical/majority test coverage* Exploratory and manual testing of new features for Portal and Agent* Developed test plans to ensure complete test coverage for new Epics* Performed regression testing of Agent and Portal features* Worked with fellow SDETs to establish testing best practices for the organization Show less

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  REDCOM Laboratories, Inc.

  Nov 2023 - Feb 2024

  Senior Test Engineer
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  FrontEdge Inc.

  Feb 2024 - now

  Software Quality Assurance Engineer