Experience

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  One2 entertainment

  Jun 2014 - Aug 2014

  Summer intern

  Responsible for monitoring social media, helped in planning actions and advertisement.Played a major role in production, launch, debugging, UAT and customer service of One2 Ticketing website, which generated over HKD 130,000 in revenue within the first 3 days.

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  Stone junction ltd

  Feb 2015 - May 2015

  Knowledge exchange partnership

  Responsible for researching and assisting expanding the business to the German market. This partnership was formed in cooperation between Staffordshire University and UKTI.

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  Vf corporation

  Nov 2016 - Nov 2020

  Responsible for customer accounts in the German market in terms of accounts receivables, disputes, bookkeeping, credit review, and assessing credit risk relating to continuous shipping of goods. Achieved targets set by seniors, shown to be highly proficient at most competencies and evidence in demonstrating the company's Guiding Principles at annual reviews. Worked in conjunction with buying groups such as Intersport. Kept a close working relationship with Customer Services and Sales departments. Completed financial year 2017 with exemplary key performance indicators. Participated in several projects including a major role in debugging an automated dunning system part of SAP systems. Assisted the Compliance and Audit Team by providing relevant documents to external auditors. Starting March 2018, I also looked after ASOS. Added Dickies Life GAS and UK accounts to my ledger in May 2019 when the company purchased the brand Show less An internal restructuring due to Covid-19 for the department to have a unified approach to our customers.Looked after the half the GAS accounts with an annual revenue above 100k EUR (with VF) and ASOS for all brands.The temporary restructure had shown to be efficient and an evident success, negotiations on an entity level (rather than by brand) has allowed much swifter agreements and resolutions. This movement has greatly limited the negative effects on cash collection due to Covid. After the temporary restructure, accounts were split by brands again (as before) with some exceptions where a single point of contact had shown to be largely beneficial. Show less

  • Credit Controller (Vans)

    Jul 2017 - Nov 2020

  • Credit Controller

    Apr 2020 - Jul 2020

  • Credit Controller

    Jan 2017 - Jul 2017

  • Customer Service Representative in eCommerce

    Nov 2016 - Jan 2017
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  Wing shing wallpaper company limited

  Oct 2022 - now

  Business development manager

  Responsible for improving existing, and implementing new, procedures to minimize human errors while increasing efficiency.Exploring new business opportunities.Overseeing and improving online exposure.Enhancing customer in-store experience.Reporting business, product, and staff performance indices.Overseeing and keeping record of all financial transactions.