Experience

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  Mapua - institutional laboratory management office - communication laboratory

  Jan 2011 - Jun 2012

  Student assistant

  • Responsible for assisting instructors in preparing equipment needed in laboratory experiments specifically in communications and computer laboratories.Communication Equipment Includes:• Handling TIMS equipment for Analog and Digital Communication.• Microwave Antennas• Fiber Optic Cables• Transmission Line DemonstratorSimulation Software:• NEC WIN• DISCOVERY II

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  Pldt

  Jan 2013 - Mar 2013

  Main distribution frame assistant - intern

  • Connecting Copper wires from Next Generation Network (NGN) ports, and Legacy ports to primary telephone line.• Updating circuit details using Clarity Software (PLDT’s Database for Customers circuit details) - Circuit details includes: Primary line port number, Distribution points, Legacy port number, NGN port, Customer’s package bundle(voice with or without data). • Coordinating with outside plant technician for parallel repairs and service orders. • Troubleshooting of voice and data problems due to defective ports, connection of wires, etc. Show less

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  Mapua-center for continuing education and special competencies

  Jul 2013 - Dec 2013

  Part-time instructor

  • Teaching CCNA Routing and switching (version 5): Introduction to Networks, CCNA Exploration (version 4):LAN Switching and Wireless and CCNA Exploration (version 4): Accessing the WAN.

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  Primus @ knowledge specialists inc.

  Apr 2014 - Apr 2018

  Packet switch core network engineer

  • PS CORE TEAM LEADER (January 2016-Present) - Team resource management and project deployment- Solution provider with pre-sales team- Approver of MOPs/Implementations- Provides strong relationship with customer• ZAP and HORIZON Project (May 2017- Present) - Team leader for project rollout on new SGSN/MME, GGSN-SPGW, CG, and U2000/PRS expansion.- Lead Installation, Commissioning, Integration, SAT/UAT, RAN integration Implementation/KPI monitoring for SGSN/MME rollout.- Lead Installation, Commissioning, Integration, SAT/UAT, APN rebalancing Implementation /KPI monitoring for GGSN-SPGW-PCEF rollout.• POC vEPC network (January 2017 - August 2017)- Commissioning and Integration of EOR/TOR routers - Commissioning, integration and SAT for VNF application USN/UGW • POC NB-IoT Core (November 2017 – December 2017)- Integration/Testing on NB-IoT – vMME and vSPGW• Turismo and Vindicator Project (August 2015-June 2017) - Perform GUL, SGSN/MME pooling, GGSN/SGW/PGW Pooling - Team Leader for Major/Minor APN migration Lead the APN migration for INTERNET/HTTP migration and other minor - Team Leader for PCEF DPI projects Lead DPI solutions for various scenarios • PS expansion Projects (April 2014- July 2015) - Handled and Monitored UGW9811, USN9810, CG9810, SGSN9810, GGSN80, Eudemon8080, S9303 switch, - Performed health checks using PS toolkits, VTS tools, and MBB tools - Managed and Implemented UGW9811 Software/Patch upgrade, LPU, SPU expansion, and traffic migrations - Managed and Implemented USN9810 Patch upgrade, Subrack Expansion - Implemented DPI (Deep Packet Inspection) Projects Show less

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  Globe telecom

  May 2018 - now

  Senior mobile data service manager

  Senior Mobile Data Service Manager (Oct 2018 – Present)- Nationwide Voice of the Customer Champion for Mobile. Data analytics, providing insights and solution. Creating Dashboards and Detractor drivers to our regional partners to address customer’s network pain points like (Signal, Outage etc).- Lead in South Luzon and Visyas Performance management. Monitoring and Improving Overall Service performances in South Luzon and Visyas for Ookla, Facebook, Video, Gaming, Web and NPS Performances.- Incident and Problem Management, Used and Monitor internal ticketing tool for Incident/Problem and implement Service Level Agreement between involved Parties.- Providing presentation insights to our Business partners for more business opportunities (Like Gaming penetrations with opportunities)- Bridging Network Teams to our Business partners by providing network insights with business perspective. - Lead in Transport Hotspots Build by providing Transport Related KQI (IPPM, TNL, TWAMP) with corresponding counts of aggrieved subs. This will provide prioritization to build where it matters.• Head of Problem Management and Service improvement for Mobile (May 2018 – Oct 2018)- Team resource management and project deployment- Facilitates and coordinates problem ticket resolution within different departments.- Proactively check network performance for possible hidden issues.- Provides strong relationship with internal and external customers- Initiates projects for better customer experience (internal and external).- Review and approval of internal processes for communication between stakeholders.- Project Blaster: Real time Mobile Notification on those affected by Network Outages.- Project Lampara: Subscriber ticketing tool (Integrated in Globe One App) for any network complaints. Show less