Experience

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  Icw group

  Sept 2017 - Jan 2019

  Insurance claims processor

  Made a positive impression for the company by welcoming vendors, attorneys, and other guests to ouroffice, and answering 50-60 customer service phone calls per day, engaging up to four lines at one time.Contributed to the accounts payable cycle by manually entering invoice data into our system.Resolved problem medical bills using Citrix Claims Assistant Portal. Contacted medical providers toverify billing information.Prepared outgoing correspondence and served legal documents. Created address error reports inExcel.Directed all office mail and shipping. Compiled large-volume print jobs using the Neopost system. Show less

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  Ross stores, inc.

  Jan 2019 - May 2019

  Accounts payable invoice specialist

  Cut merchandise expenses by verifying the accuracy of 300-500 merchandise invoices per day usingExcel and SAP Ariba.Collaborated with vendor specialists to correct vendor addresses, order details and other vendor-sideissues.

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  Sap

  May 2019 - Dec 2019

  Front office coordinator and receptionist

  Served as the first point of contact and go-to person for information and support in a bustling corporate office. Supported the executive assistants and facilities team by directing caterers and other vendors. Answered multi-line phones and directed calls as needed.Welcomed new employees by starting the onboarding process. Completed Employment Verification (I-9) using E-Verify, processing a variety of identification document types from multiple countries. Established an improved Car Log system for the facilities team, using Pivot Tables and auto-count. This allowed for a more accurate calculation of parking spaces used. Improved employee experience by booking conference rooms by request and ensuring that office supply needs were always met.Administered all incoming and outgoing shipments. Prepared and managed FedEx shipments for the entire office, including creating commercial invoices and other international shipping documentation. Sorted, processed, and scanned incoming mail. Show less

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  Alameda mortgage corporation

  Jun 2020 - Jan 2022

  Human resources generalist

  - Partnered with the President and Director of Compliance to successfully complete a company-wide 401(k) retirement plan audit.- Leveraged ADP Workforce Now and Paychex Oasis for streamlined management of onboarding, employee, and payroll data.- Successfully onboarded over 170 employees within one year, contributing to an 87% increase in company size.- Led evaluation and selection initiatives for a new PEO provider, resulting in annual savings of $300K for the organization.- Significantly improved timekeeping compliance, reducing monthly payroll expenses through minimized meal penalties.- Improved compensation accuracy through bimonthly payroll review and corrections, serving as the first point of contact for employee pay-related issues. Show less

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  Abm industries

  Jul 2022 - now

  Leave of absence specialist

  - Facilitate leave and workplace accommodation requests for a workforce of over 15,000 employees in a heavy union environment.- Verify eligibility for FMLA, CFRA, and ADA leave programs by efficiently accessing and analyzing employee data in Oracle, ensuring compliance with federal and state regulations.- Optimized LOA and ADA accommodation processes through the use of Microsoft Forms, Excel, and Microsoft Word Mail Merge, resulting in reduced turnaround times and decreased supervisor workloads.- Collaborate with managers to navigate the Interactive Process, effectively meeting business and employee needs.- Foster seamless communication between management, payroll, benefits, and legal teams.- Mentor and support less experienced leave of absence specialists. Show less